As we continue to grow up market and deliver for our Enterprise customer base, we are looking for an Implementation Consultant to join our Managed Services team. You'll work closely with our strategic customers to implement monday.com to help their business needs and challenges on an ongoing basis. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.
About The Role:
- Take ownership of clients ongoing hands-on support of monday.com platform.
- Provide personalized hands-on service to optimize the use of the platform for our clients resulting in faster time to value
- Build strong relationships with our clients to understand their needs and ensure their success with monday.com
- Act as a project manager to ensure timelines are met
- Work with customers to build their most time-sensitive workflows into monday.com and ensure there is a clear end-user training plan for those workflows.
- Empower customers to connect their goals and challenges with the solution in monday.com
- Lead online training, consultations, and one-on-one demos to educate customers on the features of our product
- Build, own, and execute client success plans working closely with the CSM (Customer Success Manager)
- Spearhead internal cross-functional improvement projects
- Represent the voice of the customer and influence product development roadmap
Our Team:
The Professional Services and technology pre-sales team is a group of humans with a passion for client relationships and crafting winning service offerings with a focus on delivery excellence. If you are keen, we'd love for you to join monday.com's Professional Services team. In this fast-paced role, you'll be the point person for delivering on the expectations of our PS packages, and navigating pre-sale activities through to project execution.
Requirements
- 2-3 years of experience in B2B SaaS as technical Customer Success / Implementation Manager / Technical Project Manager / Technical Account Manager / Technological Consultant, specifically within onboarding and implementation of software.
- Experience in leading SaaS product implementation projects involving hands on proactive project definition.
- Strong project management skills to keep projects on-track and manage unique flows.
- At least 2 years of experience implementing new technology for medium and large organisations.
- Strong problem solving skills
- Ability to clearly articulate technical topics to a non-technical audience
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
What the Team is Saying
What We Do
monday.com is a work operating system that transforms the way teams work together. We’ve created a solution that connects people to workplace processes promoting a culture of transparency & empowerment. We're obsessed with building an excellent product. Our goal is to create a work operating system that people will love to use—one that’s fast, beautiful & responsive.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
Gallery
monday.com Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
monday.com embraces a flexible work environment with our hybrid model!
