The Role
Provide technical onboarding, basic design, staging/configuration and support for cloud-managed solutions. Act as liaison between sales and implementation, train end users, respond to tickets, maintain knowledgebase, and assist procurement.
Summary Generated by Built In
THIS IS A REMOTE POSITION
Vyve Broadband strives to provide its customers with the highest quality service at the best possible price. To meet this challenge, Vyve Broadband sets high standards for all its
employees. We expect that all employees abide by all our policies and standards as described in the employee handbook and as communicated by management. Vyve Broadband expects all employees to represent the company in a pleasant, cheerful, and professional manner always. All staff are expected to work as a team with co-workers, management, and other Vyve Broadband offices to meet or exceed system goals.
The primary function of the Managed Services Engineering Specialist is to accelerate Commercial Support product development and growth. Acts as the liaison between technical sales and implementation teams. Provides training and ongoing support to end users for basic solutions to ensure customers maximize benefits of Vyve Broadband services.
Managed Services Engineering Specialist team members are a technical point of contact for both business clients and Vyve Broadband internal team members. This position incorporates basic design, education, service, and support to both business client and cross functional Vyve Broadband groups. This position reports directly to the Managed Services Supervisor.
Duties and responsibilities include the following:
Education: High School degree or equivalent required. College degree strongly preferred.
Certifications: CompTIA Network+, Microsoft MS-900, and Cisco Meraki ECMS 1/2 preferred
Experience: 2-5 years’ experience in data networking, along with baseline experience with various hosted applications including but not limited to: Meraki, Ruckus, datto, Microsoft Windows, Microsoft Azure, or Microsoft 365
Required Skills: Ability to fulfill the job duties, skills and responsibilities listed above.
The above is a summary of responsibilities. Vyve Broadband anticipates that the job
responsibilities described herein may change from time to time as the needs of the system are
developed.
employees. We expect that all employees abide by all our policies and standards as described in the employee handbook and as communicated by management. Vyve Broadband expects all employees to represent the company in a pleasant, cheerful, and professional manner always. All staff are expected to work as a team with co-workers, management, and other Vyve Broadband offices to meet or exceed system goals.
The primary function of the Managed Services Engineering Specialist is to accelerate Commercial Support product development and growth. Acts as the liaison between technical sales and implementation teams. Provides training and ongoing support to end users for basic solutions to ensure customers maximize benefits of Vyve Broadband services.
Managed Services Engineering Specialist team members are a technical point of contact for both business clients and Vyve Broadband internal team members. This position incorporates basic design, education, service, and support to both business client and cross functional Vyve Broadband groups. This position reports directly to the Managed Services Supervisor.
Duties and responsibilities include the following:
- Basic onboarding/provisioning of Cloud Managed Solutions
- Initial ticket & support response
- Basic network design
- Basic cloud equipment staging/configuration
- Basic cloud solution onboarding
- Data networking – LAN technologies
- M365 suite management
- PC hardware/software support
- Windows OS support
- Basic IT tech support
- OSI reference model awareness
- Basic cloud services support
- Basic web & application knowledge
- Introductory customer LAN troubleshooting
- Notating and completing of onboarding/support tickets
- Maintain customer knowledgebase data
- Procurement assistance
- Other duties as assigned
- Regularly sits and stands during working hours for prolonged periods.
- Regularly work in an office setting with and around co-workers and computer equipment.
Education: High School degree or equivalent required. College degree strongly preferred.
Certifications: CompTIA Network+, Microsoft MS-900, and Cisco Meraki ECMS 1/2 preferred
Experience: 2-5 years’ experience in data networking, along with baseline experience with various hosted applications including but not limited to: Meraki, Ruckus, datto, Microsoft Windows, Microsoft Azure, or Microsoft 365
Required Skills: Ability to fulfill the job duties, skills and responsibilities listed above.
The above is a summary of responsibilities. Vyve Broadband anticipates that the job
responsibilities described herein may change from time to time as the needs of the system are
developed.
Skills Required
- High School degree or equivalent
- College degree
- 2-5 years experience in data networking
- Experience with Meraki
- Experience with Ruckus
- Experience with Datto
- Experience with Microsoft Windows
- Experience with Microsoft Azure
- Experience with Microsoft 365 / M365
- PC hardware and software support
- Windows OS support
- Basic network design and LAN troubleshooting
- Basic cloud services support and cloud equipment staging/configuration
- Initial ticket and support response, onboarding ticket documentation
- Maintain customer knowledgebase and provide end-user training
- CompTIA Network+ certification
- Microsoft MS-900 certification
- Cisco Meraki ECMS 1/2 certification
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Vyve is access. Since inception, we have made it our mission to provide meaningful access and technology where it means the most - to those who have historically been underserved. Now, with over a decade of experience and trust, Vyve is much more than a broadband provider - we are your total technology solution partner. But our mission remains stronger than ever. Vyve serves largely non-urban communities in sixteen states, including Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming. Vyve offers a comprehensive suite of access, fiber connectivity, cable television and voice services for commercial and residential customers, including support for next generation technologies such as AR/VR, IoT, SD-WAN and Cloud.
