Managed IT Account Executive

Innovative is seeking an Account Executive with a proven aptitude of customer service brilliance that leaves clients delighted after every interaction. The ideal candidate is a great listener, extremely articulate, and demonstrates strong commitment and follow-through. The Account Executive is crucial to customer growth at Innovative, so a focus on building and evolving relationships is undeniably necessary for success in this role.

The candidate must reside in Rochester, NY

Responsible for:

·        Prospecting, qualifying, and following up on leads to create new business development opportunities within the small to mid-size market in Western NY

·        Managing a subset of Innovative’s existing customer base to uncover new opportunities for growth within each assigned account

o   Conducting regular account review meetings for existing client base

·        Networking and developing strong business relationships throughout Western NY

·        Maintaining ongoing sales funnel report with timely and accurate information

·        Ensuring all opportunities follow the ‘survey, assess, and align’ process and are either: (a) disqualified appropriately, or (b) qualified and won.

·        Being an active sales team member who contributes to the sales team goals (quota achievement and participation in team forums/meetings)

·        Collaborating with Service Delivery leaders to effectively manage solution engineering costs on each opportunity

·        Fielding triage calls from customers on an as needed basis

·        Gaining referral business from qualified and reputable sources

·        Regularly attend networking events (virtual and/or in-person) in Innovative Solutions’ target market

How you will be successful:

·        A strong presence with a natural confidence and ability to speak fluidly with professionals at all levels (both in-person and virtually)

·        Extremely organized with the ability to efficiently use time

·        High level of intellectual curiosity (anticipate needs before they become needs!)

·        Work successfully under pressure

·        Effectively able to build and manage a large book of new business

·        Collaborative, highly coachable, and open to feedback

·        Highly adaptive and accepting of constant change, regularly adjusting sales tactics and activities as needed

What experience you need:

·        Prior experience selling complex B2B solutions required.  IT Managed Services, Cybersecurity or Technology organization a plus, but not mandatory.

·        Prior experience selling into SMB market preferred

·        Highly skilled in prospecting techniques (including cold calling!)

·        Understanding of CRM technologies, specifically Salesforce, as well as B2B Marketing tools

·        Formal sales training preferred, but not necessary

·        Accustomed to being held to daily/weekly/monthly productivity metrics