Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
Responsibilities:
- Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
- Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
- Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
- Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
Skills:
- Attention to Detail
- Customer and Client Focus
- Oral Communications
- Prioritization
- Problem Solving
- Account Management
- Analytical Thinking
- Coaching
- Written Communications
- Mentoring
- Research
- Result Orientation
LOB Description:
As a Managed Account Trading Operations Analyst, the individual will be responsible for monitoring workflow and ensuring daily team deadlines are achieved for trade execution, booking client allocations and completing voluntary corporate action elections for client accounts managed Investment Managers. All processes associated with the team workflow are performed within a robust control environment and the Analyst will ensure trades that are executed by Investment Managers are booked timely and accurately to client accounts while identifying and eliminating risks by proactively monitoring workflow, serving as quality assurance and escalating issues as appropriate while engaging the right leaders and partners.
What you'll do:
- Ensure trades that are executed by Financial Advisors (FAs) / Investment Managers are booked timely and accurately to client accounts
- Eliminate risks by proactively monitoring workflow, serving as quality control and escalating issues as appropriate while engaging the right leaders and partners
- Serve as or assist the trade allocation subject matter expert to problem-solve complex/escalated issues and provide training and support to the processors
- Pull reports, analyze data and place data in a usable format for dialogue and decision-making including daily statistics and metrics for Single Process Inventory
- Document and summarize team issues in a logical easy to read manner
- Support quality assurance routines as needed depending on volumes.
Required Qualifications:
- Minimum two years of experience working in broker dealer operations with knowledge of common operational issues, controls and quality assurance (QA)
- Prior experience serving as lead in an operational environment or currently working as a consistently high performing GWIM Service Operations Representative
- Must be able to give clear effective examples of past successes in teamwork, use of analytical skills, time and organizational self-management, flexibility to a changing environment and ability to work in a fast paced deadline-driven environment.
- Intermediate experience with Microsoft Word and Excel to include formulas, running saved macros and pivot tables
- Proven experience with presenting and writing information clearly, concisely and grammatically correct
- Demonstrated experience with effectively reviewing documents/information and quickly identifying errors, while understanding the cause of the error and taking action to implement sustainable solutions
- Self-motivated, proactive and able work with minimal supervision
Desired Qualificatios:
- Prior trade support experience
- Series 7 license
- Experience with Managed Products
Shift:
1st shift (United States of America)Hours Per Week:
40Pay Transparency details
US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)Pay and benefits informationPay range$25.00 - $36.92 hourly pay, offers to be determined based on experience, education and skill set.Predictable payThis role is compensated with a base salary and is not incentive eligible.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.Skills Required
- Minimum two years of experience working in broker dealer operations, including knowledge of operational issues, controls, and quality assurance
- Experience serving as a lead in an operational environment or currently working as a consistently high-performing GWIM Service Operations Representative
- Ability to demonstrate teamwork, analytical skills, time and organizational self-management, flexibility, and performance in a fast-paced, deadline-driven environment
- Intermediate experience with Microsoft Word and Excel, including formulas, saved macros, and pivot tables
- Experience presenting and writing information clearly, concisely, and grammatically correctly
- Experience reviewing documents and information, identifying errors, determining causes, and implementing sustainable solutions
- Ability to work proactively with minimal supervision
- Prior trade support experience
- Series 7 license
- Experience with managed products
Bank of America Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bank of America and has not been reviewed or approved by Bank of America.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, and vision plans along with mental health resources, EAP support, and virtual care options. These offerings indicate breadth across preventive care, counseling, and convenient access channels.
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Retirement Support — Retirement benefits include up to a 5% 401(k) company match plus an additional 2% or 3% annual company contribution based on years of service. This structure signals meaningful long-term savings support beyond standard matching.
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Parental & Family Support — Family support features 26 weeks of parental leave, with 16 weeks fully paid for eligible employees, plus programs for fertility, adoption, surrogacy, childcare, and backup care. These resources emphasize support across family-building and caregiving needs.
Bank of America Insights
What We Do
We make financial lives better for our clients and our communities through the power of every connection. Our employees are at the heart of this purpose, and are key to driving responsible growth. Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.
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