Malaysia - Disbursement Account Assistant - Contract

Who we are?

At Inchcape, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.

Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government, and intergovernmental organizations.

We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Main Purpose of Job

We have an exciting opportunity for the position of Disbursement Accounts Assistant. You will be responsible for ensuring that the Disbursement Accounts (DA) process operates in a timely and accurate manner so that the company can meet or exceed its delivery commitment to its customers.

Duties and Responsibilities:

• Responsible for ensuring that vendor invoices are posted overall Disbursement Accounts (DA) in a timely and accurate manner.
• Comply with customer accounting requirements.
• Ensure data entry postings are cleared as soon as possible within set KPIs.
• Verify invoice information is correct (including checking billing party name, amount agreed as per close estimate, invoice details,etc)
• Maintain working relationships with key customer accounting contacts, various performing agents, and internal offices.
• Keep the Team Leader advised on any outstanding/ performance issues relating to invoices.
• Communicate with service providers on outstanding invoices and verify the invoices.

Knowledge

• Knowledge of Disbursement Account processes
• Good level of numeracy

Skills

• Competent user of Microsoft Office Suite, including Outlook, Excel, and Word
• Excellent communication and interpersonal skills
• Attention to detail and problem-solving skills
• Fluent English language skills

Experience

• Minimum 1 year of working experience in Accounts
• Customer service focus
• Experience of working to pre-defined processes, procedures, and delivering work in accordance with SLA (Service Level Agreements)

Other Requirements:

• Relevant experience of working within a customer service centre in the marine/shipping services industry
• Fluent English language skills
• Attention to Detail and Problem Solving
• Excellent communication and interpersonal skills.
• Good level of Numeracy
• A confident and outgoing individual with a positive working attitude.
• A fast learner of web systems applications and able to meet required deadlines.
• Proficiency in Microsoft Outlook, Excel & Word.
• Knowledge of Disbursement Account processes.
• Customer service focus /
• Minimum 1 year of working experience in Accounts.
• A candidate who is willing to learn and build a career in the Maritime Industry is welcome to apply.
• Experience of working to pre-defined processes and procedures and delivering work in accordance with SLA (Service Level Agreements)