Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Five9 is looking for a Majors Solution Consultant to lead and manage all aspects of the technical selling of Five9’s On Demand Call Center software for our Strategic clients. This includes collaborating on sales proposals, providing pre-sales support to the Majors Sales Team, solution selling, and making best practice recommendations which enable our Customers to get optimal results from their Call Center. We only hire professionals who have a minimum of 15 years’ experience with operating, selling, or servicing customer contact/engagement centers for sales or service. Your relevant experience is paramount to being considered. Candidates should possess a high level of professionalism, persistence, focus, and ability to execute while selling or serving our customers.
Key Responsibilities:
- Viewed as a Contact Center SME internally and externally to the Solutions Consulting organization.
- Strong ability to deliver compelling presentations to large groups remotely and in person.
- Experience managing complex issues to resolution by building consensus across a variety of internal and external stakeholders.
- Demonstrable experience selling to deals over $3M ACV.
- Act as liaison between Solution Consulting and Product Management to help guide the Five9 Product Strategy.
- Collaborate with Sales Directors to create deal specific solution “visions” and appropriate talk tracks.
- Collaborate with internal teams to design processes and methodologies that support selling to and growth in the Fortune 500 market.
- Review and analyze current Five9 and ISV solutions and their ability to support Strategic Sales objectives.
- Identify and propose specific strategies, initiatives, and remedies necessary to align Five9 technology with Strategic Sales objectives.
- Ability to qualify complex projects and understand the details of complex projects.
- Experience negotiating, persuading, and driving issues to resolution. Builds support and agreement by engaging all interested parties and understanding their perspective(s)
Key Qualifications:
- Education - Bachelors or Equivalent Experience Preferred
- Years of experience - 15 Years Preferred
- Extensive on-site and web-based Executive presentation experience and skills
- Outstanding verbal, written and presentation skills with the ability to foster effective customer relationships.
- Proven record of successful solution selling, demonstrations and presentations to close deals
- Technical aptitude and a high degree of self-motivation to learn new technologies, including building live presentation environments and proof of concepts for prospects and customers
- Enterprise architecture design
- Contact Center industry experience
Preferred Experience:
- CRM
- IVR
- IP Telephony (basic networking knowledge assumed)
- WFO
- IP Telephony (basic networking knowledge assumed)
Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
$103,600—$200,800 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Top Skills
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
