Permanent remote role. Candidate can be located anywhere in the U.S.
The Customer Success Advisor is responsible for building and maintaining post sales strategic relationships with Enablon assigned accounts. This role will serve as a trusted advisor to accounts in complex industries, providing strategic vision, technical insights, and domain knowledge to ensure customer success and system adoption.
Responsibilities:
Provide advice and guidance as the Enablon subject matter expert to ensure successful ongoing usage and adoption of the Enablon platform.
Provide technical acumen to fluently discuss product, subject matter domain, best practices, and strategies to achieve results.
Function as a frontline technical resource for Enterprise Account Managers and formal/informal customer questions.
Develop key relationships in an account to diversify client contact touch points and interaction frequency.
Engaging with customer support and product management as a customer advocate to ensure speedy resolution of customer issues.
Act as a domain SME, product SME, and customer advocate to achieve quick customer issue resolution.
Serve as the account first line of defense to mitigate issues and prevent troubled customer situations from arising, raising company awareness immediately to avoid deterioration of the account relationship, user satisfaction, or sales opportunities.
Lead coordination efforts between clients and internal teams to ensure seamless service delivery.
Regularly assess customer satisfaction and implement improvements.
Skills:
Industry Domain: Experience within the EHS industry required
Advanced Client Management: Proficiency in nurturing and maintaining deep client relationships, customer advocacy, and engagement within post-sales or professional service environments
Strategic Data Analysis: Ability to perform comprehensive data analysis.
Effective Presentation: Expertise in delivering persuasive presentations.
Integrated Coordination: Skill in facilitating collaboration across multiple teams in a matrixed environment
Advanced Sales Knowledge: Deep understanding of sales methodologies and practices.
Complex Issue Resolution: Proficiency in addressing and resolving intricate client issues while providing consistent and high levels of customer satisfaction and retention
Travel Requirements:
10-40% percent travel required depending on quarterly cycles & customer needs
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Top Skills
What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide.
Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
