Major Incident Team Lead - US

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Our locations at Maple Grove, MN or Abbot Park, IL has an opportunity for a

Primary Job Responsibilities

• Directs, manages, plans, and administers the day-to-day operations of the IT Response Team (ITRT) in the US.

• Has direct supervisor responsibilities. Provide leadership and guidance to team members by conveying business strategies, while striving for measurable results.

• May lead or participate on cross divisional enterprise wide evaluation of new technology solutions/strategies that pertain to future-state support.

• Provides leadership and mentors the team, conducts annual performance reviews and growth planning.

• Acts as an escalation point for technical and non-technical issues, including client issue escalation. Either resolves issue directly or works with other parties, including but not limited to ITRT analyst, BTS managers.

• Monitors metrics to ensure SLA's are being met and takes corrective actions when these are not being met.

• Manages the day-to-day relationships with the client groups.

• Manages Major Incidents (MIs) as needed.

Education & Expereince

• Bachelor's degree in Information Technology or similar area; or equivalent work experience.

• 3 years technical, 2 years people management

Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

$72,700.00 – $145,300.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:IT Operations

DIVISION:BTS Business Technology Services

LOCATION:United States > Maple Grove : 6820 Wedgwood Road N.

ADDITIONAL LOCATIONS:

WORK SHIFT:Standard

TRAVEL:No

MEDICAL SURVEILLANCE:Not Applicable

SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf