Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Why This Opportunity is Unique
At Thermo Fisher Scientific Inc., we believe in crafting a workplace where innovation thrives and careers flourish. As a Major Incident Manager within our Information Technology team, you will be at the forefront of managing critical incidents, ensuring our systems operate flawlessly. You will play a pivotal role in driving our mission forward, collaborating with dedicated individuals in an environment that values inclusivity, ambition, and proven success.
Job Responsibilities
As a Major Incident Manager, your role will involve a variety of responsibilities aimed at ensuring the highest standards of IT service delivery. You will:
- Lead the response to major incidents to restore services as quickly as possible.
- Coordinate communication during incidents to keep all collaborators informed.
- Determine the root cause of incidents and work with relevant teams to implement solutions.
- Establish and uphold incident management procedures and standard methodologies.
- Strictly adhere to ITIL guidelines and other industry standards.
- Conduct post-incident reviews to identify improvement opportunities.
- Collaborate with cross-functional teams to develop and implement preventive measures.
- Provide regular updates and reports to senior management on incident trends and resolutions.
- Train and mentor staff on incident management processes and protocols.
- Be available for weekend on-call rotation and provide coverage for colleagues.
Requirements
To successfully implement and thrive in this role, candidates must meet the following requirements:
- 3+ years of related work experience or proven experience in an IT service management role, specifically as an Incident Manager.
- Outstanding problem-solving and analytical skills.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
- Expertise in ITIL or other relevant frameworks.
- Capability to work under pressure and prioritize multiple tasks in a fast-paced environment.
- A Bachelor's degree or equivalent experience in Information Technology, Computer Science, or a related field.
- Experience with incident management tools and platforms.
- Demonstrated ability to lead and drive incident resolution efforts.
Our Commitment to Inclusion and Collaboration
At Thermo Fisher Scientific Inc., we firmly believe that diversity and inclusion are essential to our success. We are dedicated to encouraging a workplace where everyone feels valued, respected, and empowered to contribute their outstanding perspectives. By collaborating with world-class teams, you will have the opportunity to compete on a global scale and drive meaningful change.
How to Apply
Ready to take the next step in your career? Join us in making a difference by applying today. We look forward to learning more about your qualifications and how you can contribute to our ambitious goals.
Skills Required
- 3+ years of experience in IT service management as an Incident Manager
- Outstanding problem-solving and analytical skills
- Strong communication and interpersonal skills
- Expertise in ITIL or relevant frameworks
- Bachelor's degree in IT or related field
- Experience with incident management tools and platforms
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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