Note: Fidelity will not provide immigration sponsorship for this position
The Role
We are seeking an experienced Mainframe Storage professional with hands-on expertise managing data stored on disk and tape across enterprise mainframe environments. This role is responsible for supporting and administering core storage and data management products, ensuring data availability, integrity, and recoverability for mission‑critical systems.
The ideal candidate will have experience supporting and operating IBM mainframe storage and data utilities, including DFSMS, DFHSM, DFDSS, ACC, SRS, IDCAMS, FAVER, and other IBM data management tools. Responsibilities include providing operational support for data backup, recovery, disaster recovery, and high‑availability solutions, as well as ensuring adherence to best practices and operational standards.
In this role, you will also provide technical leadership and guidance to peers and collaborate closely with business and operational teams to resolve storage‑related issues and implement improvements. Participation in on‑call rotations and providing Tier 1 operational support to production environments and business partners is a critical and expected part of this position.
The Expertise and Skills You Bring
Bachelor’s degree in Computer Science or related field.
Minimum of 5+ years of progressive experience in mainframe technical support.
At least 5+ years of z/OS mainframe operating system support in a system programming role.
Strong foundation in core technologies and infrastructure, including:
Storage systems and tools and their interfaces with z/OS
Data structures, databases, files, and I/O
Solid business and IT functional knowledge, with strong collaboration and relationship management skills.
Experience with IT strategy formulation, IT/storage trends, and emerging technologies.
Demonstrated commitment to operational excellence, including ITIL lifecycle management and TLM processes for technology refresh.
Hands-on experience with change management, incident management, and problem management.
Proven ability to manage vendor relationships and partnerships.
Advanced IBM z/OS Mainframe Storage expertise.
Experience with z/OS replication solutions, including GDPS, Global Mirror, XRC, Global Copy, PPRC, FlashCopy, and HyperSwap.
Advanced understanding of storage administration tools, including DTS ACC/SRC, DFDSS, DFHSM, FDR PAS, Extended Address Volumes (EAV), Control‑M, and Dino T‑REX / HSM Adminisaurus / RTD (plus).
Complete understanding of VSAM Record Level Sharing (RLS) capabilities and applications.
Mastery of IDCAMS and access method services for system master and user catalogs.
Strong knowledge of VSAM structures, including allocation, tuning, and support models.
Advanced understanding of ICF Catalog architecture, including RLS‑enabled catalogs and execution of Forward Catalog Recovery in a live environment.
Advanced knowledge of IBM DS8K storage platforms and IBM TS7700 Virtual Tape subsystems.
Familiarity with emerging technologies such as Safeguarded Copy, Pervasive Encryption, and Remote Pair FlashCopy.
Expert-level problem-solving and debugging skills, with the ability to support incident triage.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Skills Required
- Bachelor's degree in Computer Science or related field
- 5+ years of progressive experience in mainframe technical support
- 5+ years of z/OS mainframe operating system support in a system programming role
- Advanced IBM z/OS Mainframe Storage expertise
- Expert-level problem-solving and debugging skills
Fidelity Investments Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fidelity Investments and has not been reviewed or approved by Fidelity Investments.
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Strong & Reliable Incentives — Bonuses, commissions, and profit-sharing are presented as generous and meaningful components of total compensation, with certain roles achieving high total earnings through multiple pay streams. Variable pay is consistently framed as a positive contributor beyond base salary.
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Retirement Support — A 401(k) match up to 7% alongside additional profit-sharing up to 10% materially enhances long-term compensation. These retirement features are highlighted as standout strengths of the overall package.
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Parental & Family Support — Generous paid parental leave (16 weeks maternity, 12 weeks parental), backup dependent care, and adoption assistance provide robust family support. Hybrid work and caregiving resources further ease family responsibilities.
Fidelity Investments Insights
What We Do
At Fidelity, our goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. We do this by focusing on a diverse set of customers: - from 23 million people investing their life savings, to 20,000 businesses managing their employee benefits to 10,000 advisors needing innovative technology to invest their clients’ money. We offer investment management, retirement planning, portfolio guidance, brokerage, and many other financial products. Privately held for nearly 70 years, we’ve always believed by providing investors with access to the information and expertise, we can help them achieve better results. That’s been our approach- innovative yet personal, compassionate yet responsible, grounded by a tireless work ethic—it is the heart of the Fidelity way.
