Wells Fargo is seeking a Mainframe Operations Manager in Technology as part of Platform Front Line Mainframe Operations responsible for US Dayshift incident recovery across all major Mainframe platforms. The team operates continuously throughout the year, and effective leadership is required to coordinate resources, maintain shift readiness, and ensure high‑severity events are handled quickly and accurately.
In this role, you will:
- Manage and develop team of individual contributors with low to moderate complexity and risk in Technology Operations
- Manage the operational outcomes of key IT services delivered by network services and operations, database services, infrastructure services including server and storage services
- Identify and recommend opportunities for technology operations process improvement and development
- Leverage metrics to support infrastructure associated with applications that are highly automated, and latency sensitive, client facing and internal applications consumed by the Business
- Leverage enterprise tools to digitize work-flows as appropriate, asset and configuration management, metrics and measurement of services including availability SLAs, OLAs, mean time to recovery, repeat incidents and issues
- Instill repeatable processes that consistently meet SLAs and OLAs
- Manage backups, recovery and ensure recovery includes periodic tests to ensure business continuity
- Work with IT risk management, compliance and all lines of defense, including Audit, to ensure platform risks are proactively managed
- Institute controls in partnership with Operation Risks to ensure risk management is sustainable
- Manage the costs, demand and resource capacity for the team resources, leveraging external resources as needed
- Make decisions and resolve issues regarding resources, objectives and operations of technology operations to meet business objectives
- Interpret and develop policies and procedures
- Collaborate with and consult with peers, colleagues and multiple level managers
- Manage allocation of people and financial resources for technology operations
- Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications:
- 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of experience in Managing a Mainframe Operations support teams in a 24/7 mission critical environment
- 4+ years of experience with leading major incident events driving recovery, root cause analysis and improvement opportunities
- 2+ years of Leadership experience
Desired Qualifications:
- 4+ years of technical experience working with JCL, DB2, VSAM, MVS, Endeavor ISPF, TSO, CICS, TWS/IWS, CA-7, etc., basic IBM utilities and other Mainframe Operations technologies
- Strong leadership qualities coupled with strong technical background in managing various Mainframe Operations technologies, constant thrive for improving user experience, building self service capabilities, love to learn new technologies, passionate about speed of execution
- Demonstrated success leading Mainframe Operations support teams in a 24/7 mission critical environment
- Excellent communication (verbal, written and technical translation) skills
- Experience in mainframe administration, operations, or related roles, with progressive leadership responsibilities
- Familiarity with mainframe hardware, operating systems (e.g., z/OS), and software (e.g., IBM DB2, CICS)
- Experience with mainframe performance tuning, capacity planning, and disaster recovery planning
- Excellent leadership, communication, and interpersonal skills, with the ability to collaborate effectively across teams and departments
Job Expectations:
- This position offers a hybrid work schedule
- This position is not eligible for Visa sponsorship
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Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
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