The Role
The Main Enrolment Check In & Call Assistant provides customer care support for new student enrolment, offering guidance and answering calls to enhance the enrolment experience.
Summary Generated by Built In
Please note that this role will based at the following locations:
Southgate Campus, Barnet Campus, Colindale Campus and Boreham Wood Football Academy.
This is your opportunity to be part of a fast-paced, student-focused environment during one of the most important times in the academic year. With excellent customer care skills, you will provide an effective Check in service for potential new students during a key enrolment period. The role involves ascertaining upon arrival at the College what part of the enrolment process the potential new student needs to be guided to, this could range from the start of the application process, ID & eligibility support or supporting completing of vital surveys. While ensuring this and any further stages are delivered in a smooth/effective way and contribute to a great experience. In addition, there is an expectation that all calls are answered effectively, timely providing appropriate information or sign posting.
Southgate Campus, Barnet Campus, Colindale Campus and Boreham Wood Football Academy.
This is your opportunity to be part of a fast-paced, student-focused environment during one of the most important times in the academic year. With excellent customer care skills, you will provide an effective Check in service for potential new students during a key enrolment period. The role involves ascertaining upon arrival at the College what part of the enrolment process the potential new student needs to be guided to, this could range from the start of the application process, ID & eligibility support or supporting completing of vital surveys. While ensuring this and any further stages are delivered in a smooth/effective way and contribute to a great experience. In addition, there is an expectation that all calls are answered effectively, timely providing appropriate information or sign posting.
The ability to build a rapport with people as well as to communicate clearly and concisely with them to aid in a successful enrolment is essential. Applicants must be able to demonstrate a student/customer centred approach, aiming to remove barriers to ensure a comprehensive positive experience.
Key Responsibilities
- To provide a helpful, professional and flexible service to internal or external customers of the department or the College.
- To act in accordance with college values and positively represent Barnet and Southgate College in all aspects of your work.
- To operate in accordance with the College’s policies and procedures.
- To act in a safe manner which safeguards the health and safety of yourself and others.
- To be aware of equality and diversity, the needs of customers and learners and demonstrate these principles in all aspects of your work.
- To be familiar with and comply with the College’s safeguarding requirements which protect the welfare of children and vulnerable adults.
- To participate in and take responsibility for your own learning and development
- To provide cover or support for other members of your team and undertake any other duties required by your line manager appropriate to your position within the organisation. This includes attending other Barnet and Southgate College campuses if required.
Skills, Knowledge and Expertise
Please refer to attached JD
Benefits
Read our Employee Pledge here!
The College offers employees a generous holiday allowance of 31 days annual leave for our support staff plus bank holidays. Pro Rata'd for part time employees. We also offer an attractive package of optional benefits for employees to take advantage of - please see below a list of our current staff benefits available at the College.
The College offers employees a generous holiday allowance of 31 days annual leave for our support staff plus bank holidays. Pro Rata'd for part time employees. We also offer an attractive package of optional benefits for employees to take advantage of - please see below a list of our current staff benefits available at the College.
Annual Season Ticket Loans
We offer permanent or contract staff with a minimum of a 12 month contract the option to purchase an annual season ticket loan without the big financial hit in one go!
A season ticket loan will spread the cost over the course of a year by using the salary sacrifice scheme, this helps with your finances and is paid back monthly through your salary.
A season ticket loan will spread the cost over the course of a year by using the salary sacrifice scheme, this helps with your finances and is paid back monthly through your salary.
Cycle to Work Scheme
The scheme is an incentive for staff, offering tax free bikes through bike shops and is run by Cyclescheme Ltd. You can get a tax-free bike, which for most people means they save around 32% of the cost for a new bike!
Employee Support Helpline
The Employee Assistance Helpline can be contacted 24 hours a day, 7 days a week. They provide you and your family with counselling and advice, covering a variety of personal or workplace issues. It is free to use and all calls are confidential.
Eye Tests for DSE Users
The College will refund the cost of regular eye tests for staff that use Display Screen Equipment regularly as part of their duties.
Flu vouchers
We offer established staff a free flu vaccination voucher to take to a large range of local high street pharmacies.
Gym Facilities
Our Sports Centre at Southgate Campus is available for all staff with cardio, strength and conditioning equipment. The 2-floor gym is free for members of staff to use Monday to Friday within term time.
Hair Salon Services and Beauty Treatments
A range of competitively-priced hairdressing services are accessible at our Colindale Campus. Regularly providing special staff offers which is convenient during lunch hours or after work.
High Street Discounts
Discount for teachers is a shopping benefits website for staff which gives access to fantastic savings on leading retail brands, plus lots of great special offers! We also have staff discount available with local high street stores within walking distance of our three main campuses.
About
Barnet and Southgate College is a further education college that works in partnership with local, regional and national employers to provide bespoke training specific to industry needs.The College has a dedicated Enterprise and Employment team that works with a network of local employers and national companies to develop and provide training that meets their requirements and creates apprenticeship opportunities.The College focuses on technology and business, offering a range of qualifications and professional development courses at specialised training centres.Along with industry-led qualifications in business, childcare, health and social care and computing, the College also offers facilities to train in gas, plumbing and construction skills at the Colindale Campus; arts, new media, animation and VFX studios at the Wood Street Campus, and sports and electrical installation workshops at the Southgate Campus.The Southgate Campus is also home to our Pathway Centre, which provides specialist courses for those with learning disabilities and/or difficulties.
Skills Required
- Excellent customer care skills
- Ability to communicate clearly and concisely
- Knowledge of safeguarding requirements
- Understanding of equality and diversity principles
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The Company
What We Do
Barnet and Southgate College is a leading further education institution in North London, England, committed to changing lives and empowering individuals by offering a broad spectrum of academic, vocational, and professional programmes to over 14,000 students annually.
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