Job Responsibilities:
- To provide the highest standard of mailroom service at client site with the team at all times
- Maintain relationships with equipment vendors and monitor equipment performance
- Propose suggestions to improve operation process and procedures
- Identify opportunities for service enhancement and growth of business
- Build and maintain excellent client relationship and assure the highest customer service standards and client communication
- Follow up issues and apply examples of good practice
- Lead and manage staff to provide quality service to ensure client service expectation is met
- Foster a positive, cohesive, collaborative, and team-oriented work environment between staff members of both intra- and inter-office departments
- Maintain site employee capability matrix
- Prepare monthly site invoice
- Prepare annual and ad hoc budgets for site operations
Job Requirements:
- 5+ years of relevant experience in which at least 1 years in supervisory role
- Previous mailroom experience is a must, ideally from customer driven and professional service background
- Able to lead, motivate, train & retain staff
- Able to delegate, prioritize and handle multiple tasks
- Strong customer service skills and professionalism
- Proficient in Microsoft Office
- Good command of English and Cantonese is a must
Top Skills
What We Do
Williams Lea is the global provider of tech-enabled skilled business-critical support services to financial, legal and professional services firms, connecting people, processes and technology to streamline key business and administrative functions and helping companies adapt to a more virtual and digital workplace.
Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments.
Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide. Williams Lea is backed by Advent International, one of the largest and most experienced global private equity investors.
