Job Title: Senior On-Site Service Specialist
Summary: Join our dynamic team as a Senior On-Site Service Specialist, where you will play a
pivotal role in transforming our clients' experience through top-notch operations support. You will
engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing
tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance,
troubleshooting, or providing reception services, you will be the heart of our service delivery.
Roles and Responsibilities:
• Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and
efficiency.
• Provide essential equipment troubleshooting and escalate technical issues promptly for
resolution.
• Deliver exceptional customer service by addressing inquiries, coordinating service calls,
and managing job requests.
• Maintain meticulous records, manage inventory, and calculate charges for services
rendered.
• Collaborate with team members to ensure smooth delivery of completed jobs and support
various building functions.
• Embrace flexibility by occasionally assisting with meeting room setups, light maintenance,
and reception duties.
• Uphold safety standards and adhere to protocols while handling equipment and materials,
ensuring a secure work environment.
Qualifications Must Have:
• High school diploma or GED, coupled with minimum one year of relevant work experience.
• Proficiency in basic computer skills, including MS Office Suite.
• Strong communication skills and ability to thrive in a fast-paced, customer-centric
environment.
Qualifications Nice to Have:
• Previous experience in copy jobs or related fields.
• Basic knowledge of electronics and copier equipment repair.
• Valid driver's license with minimum auto insurance coverage.
In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If
you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us
in shaping the future of service excellence.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Skills Required
- High school diploma or GED
- Minimum one year of relevant work experience
- Proficiency in basic computer skills, including MS Office Suite
- Strong communication skills
- Ability to thrive in a fast-paced, customer-centric environment
- Previous experience in copy jobs or related fields
- Basic knowledge of electronics and copier equipment repair
- Valid driver's license with minimum auto insurance coverage
Ricoh USA, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ricoh USA, Inc. and has not been reviewed or approved by Ricoh USA, Inc..
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Healthcare Strength — The company offers comprehensive medical, dental, and vision plans with configurable options, plus disability, life insurance, and an EAP. Feedback suggests coverage breadth is solid, with some noting low copays in certain plans.
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Retirement Support — A 401(k) with company match is available starting on day one. Feedback suggests the program is competitive in scope even if the match level is viewed as only average by some.
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Flexible Benefits — A configurable benefits marketplace with options like pet insurance, employee discounts, tuition reimbursement, and the ability to purchase extra vacation days offers choice. Feedback suggests flexibility and add‑ons help round out total rewards even when base pay feels light.
Ricoh USA, Inc. Insights
What We Do
Ricoh USA is an information management and digital services company connecting technology, processes, and people. As part of a global leader, we create competitive advantage for over 1.4 million businesses and solve problems for companies large and small. Every day our more than 90,000 global employees serve a vast array of industries designing and optimizing end-to-end business solutions. At the forefront of innovation, we use a wide range of systems, platforms, and image technology to make data accessible to people faster and with more insight than ever before.
