$18.00 - $21.50 per hour
Senior On-Site Service Specialist
Position Summary
The Senior On-Site Services Specialist provides mailroom, copy/print, shipping/receiving, document management, and general office support services at a customer location. This role ensures efficient daily operations, delivers excellent customer service, and supports office functions including meeting setup, reception coverage, and light facility support.
Key Responsibilities
- Operate high-volume copy, print, scanning, and finishing equipment.
- Perform basic troubleshooting, maintenance, and replenishment of office equipment.
- Process, sort, distribute, and ship mail, packages, and office supplies.
- Handle document scanning, imaging, filing, archiving, and records management.
- Respond to customer requests and coordinate service support as needed.
- Maintain operational logs, inventory records, and reporting metrics.
- Deliver completed projects and materials throughout customer locations.
- Support meeting room and conference room setup.
- Provide occasional reception, hospitality, and general office support.
- Assist with facility moves, light maintenance, and other site-related duties.
- Ensure work areas remain organized, stocked, and customer-ready.
- Perform other duties as assigned.
Qualifications
- High school diploma or GED required.
- 1–2 years of experience in office services, mailroom, print/copy center, customer service, or related field.
- Proficiency with Microsoft Office applications.
- Experience with shipping/receiving, copy/print equipment, or records management preferred.
- Valid driver's license may be required.
Required Skills
- Strong customer service and communication skills.
- Ability to troubleshoot equipment and resolve routine issues.
- Organized with strong attention to detail.
- Ability to work independently and manage multiple priorities.
- Knowledge of mail, shipping, and receiving processes preferred.
Physical Requirements
- Frequent standing, walking, bending, and lifting up to 50 pounds.
- Ability to work around office equipment, mailroom operations, and varying environmental conditions.
- Occasional overtime, including evenings and weekends, may be required.
Ideal Candidate: A customer-focused professional who thrives in a fast-paced office environment and can manage a variety of operational, print, mail, and facility support responsibilities.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Skills Required
- High school diploma or GED
- 1-2 years of experience in office services, mailroom, print/copy center, customer service, or a related field
- Proficiency with Microsoft Office applications
- Experience with shipping and receiving, copy/print equipment, or records management
- Valid driver's license
- Strong customer service and communication skills
- Ability to troubleshoot equipment and resolve routine issues
- Strong organization and attention to detail
- Ability to work independently and manage multiple priorities
- Knowledge of mail, shipping, and receiving processes
- Ability to stand, walk, bend, and lift up to 50 pounds
Ricoh USA, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ricoh USA, Inc. and has not been reviewed or approved by Ricoh USA, Inc..
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Healthcare Strength — The company offers comprehensive medical, dental, and vision plans with configurable options, plus disability, life insurance, and an EAP. Feedback suggests coverage breadth is solid, with some noting low copays in certain plans.
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Retirement Support — A 401(k) with company match is available starting on day one. Feedback suggests the program is competitive in scope even if the match level is viewed as only average by some.
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Flexible Benefits — A configurable benefits marketplace with options like pet insurance, employee discounts, tuition reimbursement, and the ability to purchase extra vacation days offers choice. Feedback suggests flexibility and add‑ons help round out total rewards even when base pay feels light.
Ricoh USA, Inc. Insights
What We Do
Ricoh USA is an information management and digital services company connecting technology, processes, and people. As part of a global leader, we create competitive advantage for over 1.4 million businesses and solve problems for companies large and small. Every day our more than 90,000 global employees serve a vast array of industries designing and optimizing end-to-end business solutions. At the forefront of innovation, we use a wide range of systems, platforms, and image technology to make data accessible to people faster and with more insight than ever before.
