Job Title: Mailroom Operative
Department: Operations
Reports To: Assistant Facilities Manager
Job Profile: To provide an effective, efficient and courteous floor support service, always delivering the highest quality of service to the firm.
Shift Pattern: The working hours are currently 35 per week, Monday - Friday with start and finish times being staggered between 09:00hrs and 18:00hrs.
Salary: £28,400
The Floor Support Coordinator (“FSC”) is based in the General Office -2 the post is uniformed and appearance is required to be of a high standard at all times.
The Floor Support Coordinator will be responsible for ensuring:
- The delivery/collection of mail/photocopying/files/stationery to and from all floors.
- Assisting with allocation and resetting of staff lockers
- The delivery/collection of photocopying/files/to and from reprographics to all floors and logistics
- Inter-departmental delivery/collection of documents/items on a daily basis or as necessary
- That all mail is sorted correctly and to the agreed targets
- That all mail is correctly franked and to the agreed targets
- The delivery & collection of courier mail to/from the Mail Room on a regular basis or as instructed or as determined by business need
- Registered and Recorded Mail is processed correctly
- All outgoing boxes are clearly banded & wrapped effectively
- Distribution of archive boxes as instructed or as determined by the business need
- The delivery/removal of boxes to/from Conference Rooms/room to room as determined by the business needs
- Other tasks or duties as requested by the Facilities Supervisor and/or the Support Services Manager are competed
- That stationery in Repro Zones (“RZ”) are kept to the agreed designated levels
- Assisting with delivering and the supply of stationery to the on-floor users as and when requested
- Photocopier paper is delivered to RZ/FSO, and that stock levels are replenished regularly.
- The internal meeting rooms are kept clean and tidy, notifying operation’s where necessary
- All telephone calls are answered, and any messages left on the FSO telephone/s are checked and actioned within the required SLA, referring on when necessary
- That the floor confidential wastepaper bins are checked and removed and replaced with empty bins as and when required
- All courier items are collected from the floor users as and when requested, arranging delivery via the Logistics Office
- Multi-tasking and diversifying to the standard expected, thus enabling work to be actioned to pre-agreed targets
Key Skills, Competencies and Qualities:
- Knowledge of Norton Rose or similar systems and procedures including the way in which they are delivered
- Ability to use a PC Word/Excel
- Smart & professional
- Ability to deal with clients/staff at all levels
- Good communication skills
- Good attention to detail
- Ability to work well under pressure
- Ability to prioritise work
- Ability to use initiative
- Ability to be proactive
- Excellent customer service skills with a helpful and can-do attitude
We are an equal opportunity employer and welcome applications from all qualified individuals. We look forward to hearing from you
Top Skills
What We Do
Williams Lea is the global provider of tech-enabled skilled business-critical support services to financial, legal and professional services firms, connecting people, processes and technology to streamline key business and administrative functions and helping companies adapt to a more virtual and digital workplace.
Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments.
Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide. Williams Lea is backed by Advent International, one of the largest and most experienced global private equity investors.
