Mailroom Operations Associate Manager

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title: Mailroom Operations Associate Manager

Locations: Kansas City, MO (Onsite)

About the Role

The Mail Center at SS&C Technologies plays a critical role in supporting daily business operations by ensuring the accurate, timely, and secure handling of incoming and outgoing mail and packages. This role involves sorting, distributing, and processing physical correspondence, maintaining organized records, and coordinating shipments. Attention to detail, reliability, and a strong sense of confidentiality are essential, as the Mail Center helps facilitate smooth communication and operational efficiency across the organization.

Why Join SS&C

SS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence.

You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments.

How You Will Make an Impact 

• Manage and supervise a team of mailroom and distribution staff, including scheduling, training, performance reviews, and disciplinary actions.
• Oversee the sorting, processing, and distribution of all incoming and outgoing mail, interoffice correspondence, and packages.
• Ensure timely and accurate delivery of mail to various departments and individuals within the organization.
• Maintain inventory of mailroom supplies and equipment, initiating orders as needed.
• Operate and maintain mailroom machinery such as postage meters, inserters, and mail sorters.
• Implement and enforce mailroom policies and procedures to ensure compliance with company standards and postal regulations.
• Troubleshoot and resolve issues related to mail delivery, equipment malfunctions, and staff performance.
• Collaborate with other departments to optimize distribution processes and meet internal client needs.
• Generate reports on mail volume, distribution costs, and staff productivity.
• Identify and implement process improvements to enhance efficiency and reduce operational costs.
• Ensure adherence to security protocols for handling sensitive documents and packages.

Required Experience

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• 3+ years of experience in mailroom operations, distribution services, or a related field.
• Strong knowledge of postal regulations, shipping carriers, and mailroom equipment.
• Proficiency in using mailroom software and Microsoft Office Suite (Word, Excel, Outlook).
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills, with the ability to lead and motivate a team.
• Ability to lift and move packages weighing up to 50 pounds
• Valid driver's license may be required for local deliveries.
• Detail-oriented with a focus on accuracy and efficiency.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.

What Sets You Apart (preferred qualifications)

• 1+ year of supervisory or leadership experience preferred.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.

 

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.