For over 50 years, ICF has partnered with hundreds of organizations all over the world on transformative projects, all the while transforming ourselves. We are seeking a Mail Services Specialist to support our HQ-Mailroom. As a Mailroom Specialist in the Global Real Estate and Facilities team, you will be supporting approximately 50+ locations. The role plays a vital part within the shipping and receiving department here at HQ. This position offers opportunities for growth and development, with frequent interactions with executives and ICF staff.
This role is based in our office in Reston, VA reporting to ICF’s Manager of HQ Mail Services & Facilities.
As the Mail Services Specialist, you will:
- Receive incoming USPS and overnight courier mail/parcels.
- Sort and distribute all incoming mail, same day of receipt.
- Resolve issues with incorrect, returned mail.
- Pickup outgoing mail from mail stops and apply correct postage.
- Processing all requests for shipping, preparing all outgoing packages
- Communicating with all employees, hybrid, remote and on-site.
- Working with all vendors, FedEx, UPS, DHL, Stamps.com, USPS, Couriers
- Communicating with Postmasters in all regions
- Working with Customs to clear for International packages.
- Ensure office is adequately stocked with mail supplies.
- Respond appropriately to urgent requests/issues as needed.
- Ability to bend and lift up to 50 lbs.
- Collaborate with Facilities Team.
- Any and all other duties and tasks assigned
- Support various internal departments with shipping detail history receipts and various tasks.
- Monitor general mailroom email and respond effectively to employees/client requests.
- Maintains records, prepare forms, verifies information and resolves routine problems.
- Process and review mail services vendor invoices weekly online
- Verify to ensure accuracy.
- Conducting research as needed
- Receiving all Purchase Order Request.
Basic Qualifications:
- High School degree is desirable.
- 2+ years of experience in Corporate Mail Services.
What we would like:
- Excellent communication and customer service skills
- Ability to interact with Corporate Personnel and Service providers at all levels.
- Shipping/Mailroom knowledge and experience.
- Detail Oriented, Prioritizing Requests
- Strong writing and communication skills.
- Strong collaboration and teamwork
- Strong Microsoft Skills (Word, Outlook, Excel, PowerPoint, SharePoint)
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$37,667.00 - $64,034.00Reston, VA (VA30)ICF Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICF and has not been reviewed or approved by ICF.
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Healthcare Strength — Healthcare coverage appears comprehensive, with multiple medical plan options plus dental and vision coverage. Mental-health support is also emphasized through an EAP offering therapy and coaching sessions alongside other wellbeing resources.
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Retirement Support — Retirement benefits include a 401(k) match with immediate vesting, which strengthens the long-term value of the package. An employee stock purchase plan is also described as available, adding another savings/ownership pathway.
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Parental & Family Support — Family-building benefits include fertility/surrogacy and adoption reimbursements and additional support services for parents. These programs broaden the total rewards proposition beyond base pay.
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What We Do
ICF is a leading global solutions and technology provider with approximately 9,000 employees in industries across the public and private sectors. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
Why Work With Us
At ICF, we’ve built a culture rooted in expertise, innovation, and purpose—enabling us to build a more prosperous and resilient world for all. When our employees grow, our solutions thrive—regardless of your role, team, or location, you’ll have opportunities to make connections, build community, and take action to develop your career.
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