Mail Services Operations Specialist

Pacific University achieves excellence and distinction by investing in exceptional people to think, care, create, and pursue justice in our world. We embrace discovery in a close and nurturing environment that leads to genuine transformation. Our community is diverse, sustainable, and dedicated to discovery and excellence in teaching, scholarship, and practice.

At Pacific University, we thrive in an extraordinary environment, surrounded by the beauty of the great Pacific Northwest, with campus locations in Forest Grove and Hillsboro. We humbly acknowledge and thank the original caretakers of the lands on which we live, work, teach, and acquire and share knowledge.

General Description:

Under the supervision of the Supervisor of University Mail Services, the Mail Services Clerk/Carrier is responsible for managing mail operations at two locations, providing customer service, and ensuring accurate processing and delivery of mail and packages. Duties include operating the customer service area, handling mail pickups and deliveries, selling stamps and supplies, processing metered mail and shipping packages, and maintaining accurate records.

Salary Range: $32,000 - $34,000Schedule: 30 hours per week; Monday through Friday 9:00am to 4:00pm, with 1-hour unpaid lunchReports to: Supervisor of Mail Services

Essential Functions:

• Pickup and deliver mail and packages from the Forest Grove and Hillsboro post offices.
• Work flexibly between two office locations.
• Load and unload mail and packages.
• Sort and distribute incoming campus mail and packages.
• Deliver mail and packages to Forest Grove and Hillsboro campuses.
• Provide shuttle services for university business and confidential items between campuses.
• Meter and process outgoing USPS mail and packages.
• Generate daily and monthly meter reports.
• Process FedEx and UPS online shipping services.
• Utilize appropriate mail codes for accounting.
• Monitor office equipment and inventory, and notify supervisor of needed services.
• Manage meter machine postage account and request funds as needed.
• Assist with mail services operations, including customer service.
• Sell stamps, supplies, and process letters and packages.
• Manage cash register inventory, purchase stamps, and perform weekly deposits.
• Conduct semi-annual cash register audit report.
• Maintain database with SMART System.
• Support mailbox assignment and student mail forwarding processes.
• Answer phones and stay current on office technology demands.
• Support student key inventory process.
• Maintain accurate records and provide excellent customer service.

Secondary Functions:

• Perform related duties as assigned.
• Assist with processing marketing mailings.
• Perform mail lookup for unidentified mail.
• Stay current on USPS, UPS, and FedEx shipping regulations.
• Provide backup support for other mail services positions.
• Ability to work weekends, holidays, and overtime as needed.

Job Scope:

Perform routine work to provide mailing services to the university community, including selling stamps and supplies, sorting and distributing mail and packages, and assisting with express shipments.

Education and/or Experience:

• High school graduate or equivalent.
• Able to lift 50 lbs. frequently and 150 lbs. occasionally.
• Ability to coordinate, organize, and prioritize multiple tasks.
• Proficient with Microsoft Word, Excel, and file management software.
• Experience with mailing equipment (postage meter, printer, etc.).
• Preferred experience in office and shipping services with UPS, FedEx, and USPS.
• Basic understanding of material handling (shipping, receiving, inventory control).
• Experience working in a fast-paced, multi-faceted environment.
• Self-motivated and able to work with minimal supervision.
• Ability to handle confidential information and difficult situations calmly.
• Valid Oregon Driver's License.
• Must pass the insurance approval process and complete University’s Driver Training Program.
• 3-5 years of shipping experience with UPS, FedEx, and USPS.

Required Knowledge, Skills, Abilities & Behaviors:

• Effective communication with students, faculty, staff, and the public.
• Demonstrates critical thinking and problem-solving skills.
• Takes initiative to address and resolve problems.
• Maintains confidentiality and professional conduct.
• Works well in a team environment and respects diverse backgrounds.

Working Conditions:

• Subject to various environmental conditions, including extreme cold and heat, and moving vehicles.
• Physical activities include climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motion.

APPLICATION PROCESS

To apply, please upload your resume and cover letter along with your Paycom application.  Persons who do not follow and complete the application process are not applicants and will not be considered for employment.

Only qualified applicants will be contacted for an interview. During the selection process, we will strive to provide timely notifications. The selection process may vary from recruitment to recruitment but typically includes multiple interviews and may take several weeks depending on the position. All qualified applicants will be notified once the selection process has closed.

Applicants must be legally authorized to work in the United States at the time of hire and continue to work without employer visa sponsorship, now or in the future.

At Pacific University, we are dedicated to offering experiences that are authentic, holistic, equity-minded, and responsive. Our communal success rests on the recognition that complex problems and effective solutions are best approached by teams with a variety of diverse perspectives. and life experiences. As we continue to develop our equity practices, we actively promote access to opportunities and equitable pay for all employees.

Studies have shown that women and people of color are less likely to apply for jobs where they are unsure if they can perform every function in the job description. We are most interested in finding the best candidate for the job and that candidate may come from a variety of backgrounds and lived experiences. If you are interested in applying, we encourage you to think broadly about how your background and skill set may qualify you for the role.

We, who make up Pacific University, aspire to become a community of purpose where everyone is enabled to be wholly and comfortably who they are; accountable for inclusive behaviors and practices; built on trust, civility, care, openness, and honest conversations often around critical subjects. We know that these values are critical to prepare for a global world with complex problems, through an asset-based mindset so that everyone is afforded an opportunity to succeed. We believe in fostering a workplace where every employee is respected, their contributions are valued, and they are provided opportunities to succeed.

COMPENSATION AND BENEFITS

We offer a comprehensive benefits package for qualifying employees. Current benefits include:

• Generous paid time off (for vacation, holidays—including winter break—and sick leave)
• Medical coverage with alternative care options (with in-network services covered at 100% after payroll deduction)
• Comprehensive dental and vision plans
• Generous retirement contribution after one year of service with no match required
• Free mental health appointments
• Tuition remission for employees and their dependent child(ren) who meet eligibility requirements
• On-campus benefits, including free access to our sports facility and library
• Discounts on campus food, bookstore purchases, clinic services, and outdoor program gear rentals (including kayaks, snowshoes, and bikes)

EQUAL OPPORTUNITY EMPLOYMENT

Pacific University is an Equal Opportunity Employer and is committed to complying with all applicable laws, including those concerning employment and workplace policies. We are committed to fostering a non-discriminatory and inclusive work environment. We are proud to encourage applications from individuals of all backgrounds, including those from historically underrepresented groups.

NOTICE OF NONDISCRIMINATION POLICY

Pacific University makes all employment decisions without regard to race, color, national or ethnic origin, ancestry, age, religion or religious creed, disability, sex, gender identity and/or expression, sexual orientation, military or veteran status, or any other characteristics protected by applicable law. Applicable laws include, but are not limited to, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, the Age Discrimination Act, and the Americans with Disabilities Act of 1990. Questions or complaints may be directed to the Vice President for Academic Affairs at 2043 College Way, Forest Grove, OR 97116 or via email at [email protected].