Mail Room Operative

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Mail Room Operative

Position Summary

We are seeking a detail-oriented and reliable Mail Room Operative to manage all incoming and outgoing mail, packages, and deliveries for our life sciences facility. This role is critical in ensuring timely and secure handling of sensitive materials, regulatory documents, and laboratory supplies while maintaining strict compliance with industry protocols.

Key Responsibilities

Mail & Package Management

• Sort, distribute, and deliver incoming mail and packages to appropriate departments and personnel
• Process outbound mail and packages, including proper packaging and shipping label preparation
• Maintain accurate delivery logs and tracking information
• Handle time-sensitive materials including regulatory submissions and clinical trial documents
• Coordinate with shipping carriers (FedEx, UPS, DHL, USPS) for pickups and deliveries

Laboratory & Research Support

• Safely handle and distribute laboratory supplies, reagents, and equipment (following safety protocols)
• Manage temperature-sensitive shipments (dry ice, frozen materials) per regulatory requirements
• Coordinate specimen and sample shipments with appropriate chain of custody documentation
• Support shipping of clinical trial materials and regulatory documents

Compliance & Documentation

• Maintain detailed shipping and receiving records for audit purposes
• Ensure compliance with FDA, DEA, and other regulatory shipping requirements
• Handle controlled substances shipments according to company protocols
• Maintain confidentiality of sensitive research and proprietary information

Administrative Duties

• Operate mailroom equipment (postage meters, scales, sorting machines)
• Maintain inventory of shipping supplies and materials
• Process mail forwarding requests and address changes
• Assist with special projects and facility moves as needed

Required Qualifications

• High school diploma or equivalent
• 1-2 years of mailroom or shipping/receiving experience preferred
• Basic computer skills (Microsoft Office, shipping software)
• Ability to lift up to 50 pounds regularly
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills

Preferred Qualifications

• Experience in pharmaceutical, biotech, or healthcare environment
• Knowledge of hazardous materials shipping regulations (IATA, DOT)
• Familiarity with controlled substance handling procedures
• Experience with inventory management systems

Physical Requirements

• Ability to stand, walk, and lift throughout the workday
• Manual dexterity for handling packages and operating equipment
• Visual acuity for reading addresses and sorting materials
• Ability to work in various environmental conditions (temperature-controlled areas)

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits like life insurance, private medical care, or multisport card and comprehensive salary.

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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.