Mail & Office Support Operator (all genders)

Job Description
Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?
Join a brand new Berlin team to support distribution of mail, scanning, and other office services to the required quality standards via digital & workplace solutions.
As a Mail & Office Support Operator, you will be expected to meet the needs of the customer/company in providing our products and services while meeting established deadlines, quality, and productivity standards, reporting to a direct manager in our Frankfurt Head Office. As part of a small team, you will provide a professional service within our new Berlin building for receiving and shipping of mail, scanning, as well as supporting clients with basic office solutions such as stationery, assisting with minor issues on office print devices, other document management systems and assistance with client meeting facilities. Use the latest digital and technical products such as package lockers, scanners and tracking devices, aligned to global control procedures to ensure a robust and controlled process.
Job Responsibilities

• Operating of functional equipment including mail, printing, scanning, inserting, sortation, confidential paper bins and other equipment, as applicable.
• Support facilities and amenity activities such as client meeting room preparation, confidential paper bins collections, ad hoc reception coverage.
• Scan documents/files and integrate into agreed document workflow/depositories.
• Handle receipt and collection of mail and courier items including required manifest(s) and documentation.
• Identify non-compliant activities, resolve discrepancies and escalate as appropriate.
• Maintain record keeping and tracking of data and metrics as required by management.
• Other duties as assigned.

Required qualifications, capabilities, and skills

• Intermediate written and spoken English and communication skills
• Fluent/Advanced written and spoken German
• Good customer service skills, attentiveness, able to interact positively and pleasantly.
• Ability to follow directions, show initiative, work and perform duties under minimal supervision, problem-solve and follow through on tasks.
• Able to work flexibly and productively in a fast-paced team environment.
• Detail and deadline oriented with strong emphasis on safeguarding all personal and confidential information.
• Basic understanding of risk and control for the activities responsible; awareness and maintenance of safe working practices related to Health & Safety.
• Intermediate understanding and use of Microsoft Office products; (Excel, Word, Power Point, and Outlook; including email & calendar).

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.