Made to Measure Consultant

Present Day

Gieves & Hawkes is the epitome of Men’s Tailoring, based at No.1 Savile Row, a global destination for Menswear. Our clients have the unique opportunity to choose from our legendary bespoke tailoring, an exceptional Made-to-Measure service and our sophisticated Ready-to-Wear collection that features refined business suiting and stylish weekend wear.

British Tradition and Style for over 250 Years

The history of Gieves & Hawkes is the story of two separate houses, both established in the 18th century.

Gieves became a celebrated supplier of the British Royal Navy and Hawkes of the British Army, the two companies came together in 1974 to become known as Gieves & Hawkes.

Their most famous customers, Admiral Lord Nelson and Field Marshal The Duke of Wellington, were the two most important commanders in British history, whose great victories at Trafalgar in 1805 and Waterloo in 1815 against the French emperor Napoleon established Great Britain as a major maritime and land power and precipitated the growth of the British Empire during the rest of the 19th century.

Both Gieves and Hawkes played their part in this enterprise through their service to the Royal Navy and the British Army.

Furthermore both companies have supplied no less than ten generations of British Royalty, from King George III in 1809 up to the present day.

Overview of Role

To deliver a personalised and professional service for each of our Made to Measure clients from the initial consultation, through to fitting and collection of the finished garment, offering advice, knowledge and guidance and completing accurate measurements and order processing.

To always act as an ambassador of the brand, and support in the growth and success of the Made to Measure Department (MTM) and Store.

Main Responsibilities

• Listen and ensure full understanding of the client’s requirements, guide clients in their decision-making, managing their expectations throughout the process
• Take precise measurements and complete order forms promptly and accurately
• Adhere to MTM standards and maintain consistency to minimise potential risks
• Strive to achieve a near complete garment at production to reduce additional in-house costs and eliminate the need for additional fitting appointments for client
• Take every opportunity to introduce additional products/services to raise ATV and UPT
• Weekly focus on both orders and collections, to ensure sales budgets are met as well as securing future success for the coming months
• Active participation in company events to promote the MTM services, attend networking opportunities outside of store
• Offer hospitality to all clients
• Speak to colleagues and clients with courtesy and respect.
• Handle any complaints with empathy and efficiency, escalating to Line Manager where appropriate
• Build productive trusting relations with colleagues and clients
• Respond positively to coaching feedback from the Manager and ensure that it is implemented.
• Execute sales/orders on till system accurately following company procedures
• Adhere to GDPR when storing client data
• Support MTM Coordinator to maintain accurate records of orders
• Book appointments promptly following the booking procedure accurately
• Maintain a high level of personal presentation in line with company dress code, as well as good personal hygiene and grooming standards.
• Ensure MTM suite is kept clean and tidy and welcoming
• Ensure the MTM stockroom standards are maintained
• Support with MTM stock audits
• Adhere to store scheduling, arrive to store ahead of shift, ready to start work at set time

Key Performance Indicators

• Personal Sales Targets
• Department Target
• Customer Relationship Management
• Minimising Alterations
• Average Transaction Value (ATV)
• Units per Transaction (UPT)

• Previous experience in Made to Measure within Men’s tailoring is essential
• Exceptional communicator both verbally and written
• Confident sales style along with an in-depth knowledge of tailoring
• Numerical
• Competent with Word, Outlook and Excel – training will be provided on additional custom programs
• Additional languages would be ideal although not essential