SBG Technology Solutions, Inc. (SBG), a DSS, Inc. company, offers IT Governance, Systems Engineering, Enterprise Modernization, Artificial Intelligence, and Cyber Security innovation to federal and commercial clients nationwide.
Overview
SBG is hiring a macOS Engineer to support the Cybersecurity and Infrastructure Security Agency (CISA) Enterprise Engineering and Operations Support Services (CEEOSS) contract. CISA plays a vital role in DHS by safeguarding the nation’s cyber and physical infrastructure, and this position directly supports that mission through enterprise-class endpoint management and engineering. The macOS Engineer will serve as the primary customer-facing team member for macOS-related issues, directly supporting federal employees who play critical roles in securing the nation’s infrastructure. This position is working on-site VA.
We are looking for candidates who are customer-focused, mission-oriented, and collaborative. Ideal team members bring strong macOS support skills, the ability to resolve technical issues efficiently, and the interpersonal skills to build trust with end users. Just as important, they embrace a team-first culture, contribute to process improvements, and are motivated by the opportunity to support CISA’s essential mission within DHS.
The macOS Customer Support Engineer will:
-
Serve as the primary customer-facing interface for macOS-related incidents and service requests.
-
Triage and resolve tickets escalated from the help desk involving macOS endpoints, JAMF, or mobility services.
-
Assist with imaging, patching, application deployment, and account management for macOS devices.
-
Collaborate with Tier 3/4 engineers to escalate complex issues and implement enterprise solutions.
-
Write, bench test, and support Shell/Bash/Python scripting
-
Provide training and guidance to end users on macOS features, policies, and security best practices.
Conditions of Employment:
-
Must be a US Citizen
-
Must be able to pass a Federal background check
-
Must be determined suitable for federal employment
The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed.
QualificationsRequired Skills:
-
3+ years of experience supporting macOS systems in enterprise environments.
-
Familiarity with JAMF preferred; other MDM platforms (AirWatch, Intune) acceptable.
-
Database management expertise preferred.
-
Strong troubleshooting skills for endpoint, application, and user issues.
-
Excellent customer service and communication skills.
-
Shell/Bash/Python scripting skills preferred.
-
Federal IT support experience preferred but not required.
-
Eligible for DHS security clearance
Education:
-
BS Degree in Computer Science/Engineering or related discipline.
Certifications:
-
Apple Certified Support Professional (ACSP)
-
Apple Certified IT Professional (ACITP)
-
Apple Device Support
-
CompTIA Security+
Years of experience in a similar role:
-
3 + years of experience supporting macOS systems in enterprise environments.
PHYSICAL DEMANDS:
Standing
10% per day
Sitting
60% per day
Walking
5% per day
Stooping
0% per day
Lifting
-
If traveling, the ability to lift up to 50 lbs. unassisted (luggage, laptop, etc.)
-
Up to 15 lbs. unassisted, several times a day (laptop, office equipment, office supplies, etc.)
Computer Work
100% per day
Telephone Work
60% per day
Reading
100% per day
Other, please specify
-
Travel unassisted less up to 10% per year, via aircraft or privately owned vehicle
SBGTS, Inc. is an Equal Opportunity Employer
If you need an accommodation seeking employment with SBGTS, Inc., please email [email protected] or call (561) 284-7333. Accommodations are made on a case-by-case basis.
Skills Required
- Must be a US Citizen
- Able to pass a Federal background check and be suitable for federal employment
- Eligible for DHS security clearance
- 3+ years supporting macOS systems in enterprise environments
- BS degree in Computer Science, Engineering, or related discipline
- Apple Certified Support Professional (ACSP), Apple Certified IT Professional (ACITP), Apple Device Support, CompTIA Security+
- Strong troubleshooting skills for endpoints, applications, and user issues
- Excellent customer service and communication skills
- Familiarity with JAMF
- Experience with other MDM platforms (AirWatch, Intune)
- Database management expertise
- Shell/Bash/Python scripting skills
- Federal IT support experience
What We Do
With over 30 years of experience, DSS knows what works. We are a health information software development and systems integration company, providing services and solutions used daily by thousands of clinicians and administrative staff nationwide, in the public and private sectors. Our employees and partners include many highly qualified clinicians and Veterans, who work closely with customers every step of the way. We remain current with changing regulatory requirements and implement enhanced business processes to support clinical, financial, logistical and administrative objectives that lead to better outcomes across the continuum of care. With intimate knowledge of healthcare regulations, workflows, and system intricacies, DSS provides the expertise to improve patient care, revenue cycles, compliance with regulations, and technology and system interoperability. DSS is one of the nation’s leading healthcare IT vendors, recognized for the fourth consecutive year in 2018 as a Healthcare Informatics 100 company.
