MacOS X /Apple Desktop Support Engineer, on-site in New York, NY
Candidates must be local / commutable to NYC
The Desktop Support Group is looking for an endpoint engineer with a focus on supporting MacOS and optionally iOS / iPadOS. Should have experience in smartphones, tablets, Mac. The position is based onsite in New York City. Will be responsible for all manner of engineering related support to enterprise integration of macOS and optionally iOS / iPadOS within a digital workplace environment.
As a desktop engineer with MacOS, you will:
- Provide support for Apple devices and desktops.
- Create and maintain technical documentation as well as assist with training and related materials as needed.
- Troubleshooting OS X
Primary skillset:
- Must have experience supporting Mac/Apple devices
- Work will take place in midtown NYC.
- Ability to provision and deprovision Mac devices.
- Responsible for handling, testing, and deploying Mac devices, as well as assisting users with setup and onboarding.
- Strong customer service skills with the ability to interact professionally with senior stakeholders.
- Will perform approximately 90% of the work in New York City, with occasional travel to Columbus, OH, or Plano, TX. Travel expenses will be covered.
- Scripting knowledge is a plus. (ZSH / Bash / Python)
What You'll Need:
- 2+ years total progressive IT experience.
- 2+ years supporting Apple platforms in enterprise environments of 500+ macOS machines.
- Strong communication skills at all levels, from end users to IT peers.
- Understanding of supporting technologies such as authentication, networking, wireless, VPN, peripherals etc.
Skills Required
- 2+ years of progressive IT experience
- 2+ years supporting Apple platforms in enterprise environments
- Experience supporting 500+ macOS machines
- Experience supporting Mac and Apple devices
- Ability to provision and deprovision Mac devices
- Experience handling, testing, and deploying Mac devices
- Strong communication skills with end users and IT peers
- Strong customer service skills and professional interaction with senior stakeholders
- Understanding of authentication, networking, wireless, VPN, and peripherals
- Scripting knowledge in Zsh, Bash, or Python
What We Do
RCC is a full service IT firm which provides solutions for the development and support of IT infrastructure. We serve a broad range of clients, from large complex enterprises to small and mid-sized companies. RCC is committed to developing IT solutions which enable our clients to achieve their business goals. With over two decades of IT experience, RCC has the skill-set to support all of your IT needs.
