Job Title: macOS Administrator
Employment Type: Full-time
Location: Hyderabad, India
Experience: 5+ Years
Joining: Immediate to 15 Days
Work Model: 4 Days Work From Office, 1 Day Work From Home.
About NationsBenefits:
At NationsBenefits, we are leading the transformation of the insurance industry by developing innovative benefits management solutions. We focus on modernizing complex back-office systems to create scalable, secure, and high-performing platforms that streamline operations for our clients. As part of our strategic growth, we are focused on platform modernization — transitioning legacy systems to modern, cloud-native architectures that support the scalability, reliability, and high performance of core back-office functions in the insurance domain.
We are seeking a macOS Administrator to own the implementation, maintenance, monitoring, and operation of our Mac fleet and the Apple device management stack behind it. This role serves as a high-level technical expert on macOS and Apple platforms and acts as L3 escalation support for issues with MacOS devices.
If you have a passion for enterprise Apple device management, endpoint automation, and secure, compliant infrastructure, this opportunity is for you!
Key Responsibilities:
- macOS Device Management & Deployment:
- Administer and maintain the macOS fleet using Jamf Pro and Microsoft Entra, including zero-touch enrollment, configuration profiles, policies, scripts, device inventory and application packaging.
- Deploy macOS updates, security patches, and third-party software on a controlled, tested rollout schedule.
- Enforce established secure configuration baselines (FileVault, firewall, Gatekeeper, compliance policies) on all Mac endpoints.
- Build and maintain scripts (Bash, Zsh, PowerShell) to automate deployment, remediation, and reporting tasks.
- Experience with standard enterprise configurations for Jamf/Apple (Platform SSO with Entra, Jamf Connect, etc)
- Support, Escalation & Troubleshooting
- Act as L2/L3 escalation support for the Help Desk and Desktop Support teams, working issues through the ticketing queue from outreach to resolution.
- Troubleshoot hardware, software, identity, and network issues on macOS, including Entra ID, Platform SSO, and ZScaler client connectivity.
- Open and manage vendor tickets, coordinating with vendor technical teams to keep Apple-related platforms fully functional.
- Security, Compliance & Change Management
- Coordinate with InfoSec on vulnerability and CVE-driven remediation, ensuring fixes are tested and rolled out in phases.
- Support IT certifications and audits (PCI, HITRUST) through documentation and evidence gathering.
- Participate in Change Management (CRM) and perform maintenance on impacted technology during change windows, including outside of production hours when required.
- Maintain accurate IT SOP documentation and respond to alerts from monitoring systems.
- Familiarity and experience implementing secure endpoint configuration baselines compliant with PCI, HITRUST, NIST, etc.
Requirements:
- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- Experience:
- 5+ years in IT, with at least 3+ years administering macOS in an enterprise environment.
- Hands-on experience with macOS workstation maintenance, deployment, and automation.
- Experience working in a team-oriented, collaborative environment supporting end users and IT personnel.
- Technical Expertise:
- Enterprise MDM solutions: Jamf Pro (required), Microsoft Intune, and Apple Business Manager / Automated Device Enrollment.
- Proficiency in scripting and automation (Bash/Zsh, PowerShell) and enterprise RMM and EDR tools (N-able, ManageEngine, SentinelOne).
- Working knowledge of Microsoft 365, Entra ID, Active Directory administration.
- Communication & Professionalism:
- Strong written and oral communication skills, with the ability to present ideas in professional, user-friendly language.
- Self-motivated, with proven analytical and problem-solving abilities and a strong customer service orientation.
- Ability to prioritize, document, and execute assigned tasks effectively.
Preferred Qualifications:
- Certifications:
- Jamf Certified Tech (JCT), Jamf Certified Admin (JCA), or Apple Certified Support Professional (ACSP).
- Jamf 300
- Microsoft Certified: Endpoint Administrator Associate (MD-102) is a plus.
Why Join Us?
- Work with Modern Apple Infrastructure – Own the Mac fleet end to end on Jamf and Intune.
- Technical Growth – Collaborate with infrastructure, security, and network engineers on enterprise-scale projects.
- Innovation & Collaboration – Be part of a dynamic, fast-paced IT environment.
- Career Progression – Expand your expertise in endpoint management and Apple enterprise administration.
Skills Required
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience
- 5+ years of experience in IT
- At least 3+ years administering macOS in an enterprise environment
- Hands-on experience with macOS workstation maintenance, deployment, and automation
- Experience supporting end users and IT personnel in a collaborative environment
- Jamf Pro experience
- Experience with Microsoft Intune and Apple Business Manager or Automated Device Enrollment
- Proficiency in Bash, Zsh, and PowerShell scripting and automation
- Experience with enterprise RMM and EDR tools such as N-able, ManageEngine, and SentinelOne
- Working knowledge of Microsoft 365, Entra ID, and Active Directory administration
- Strong written and oral communication skills
- Analytical, problem-solving, prioritization, documentation, and customer service skills
- Jamf Certified Tech, Jamf Certified Admin, or Apple Certified Support Professional certification
- Jamf 300 certification
- Microsoft Certified: Endpoint Administrator Associate MD-102 certification
NationsBenefits Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NationsBenefits and has not been reviewed or approved by NationsBenefits.
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Fair & Transparent Compensation — Pay is frequently characterized as decent or good for certain entry-level and frontline roles, with timely pay also highlighted. Compensation is sometimes positioned as competitive relative to the work performed in those positions.
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Leave & Time Off Breadth — Unlimited PTO is described as available for some salaried roles, which can increase perceived flexibility. Paid holidays and paid time off are presented as part of the standard package for eligible employees.
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Wellbeing & Lifestyle Benefits — A fitness stipend and occasional company-sponsored outings or training-related perks are included among the extra benefits. These additions can modestly strengthen the overall rewards experience beyond core insurance.
NationsBenefits Insights
What We Do
NationsBenefits® is a leading supplemental benefits company providing managed care organizations with innovative healthcare solutions helping to promote independence, health, and well-being for more than 20 million members across the U.S. When the company was founded in 2015 by Glenn Parker, M.D., we set out to disrupt the healthcare industry. In 2020, we rebranded to NationsBenefits to expand the company’s core offering and broaden the scope of our clinically focused services. Today, we surpass traditional benefit management programs by helping our health plan partners drive growth, improve outcomes, reduce costs, and delight members. Our best-in-class service model engages members in meaningful and measurable ways with technology-based solutions tailored to the unique needs of each population.
