Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community.
Job Description
We’re looking for a visionary UX Architect to lead the design and integration of user-facing AI experiences across our platform. In this role, you’ll define the AI interaction strategy and ensure seamless integration of Generative AI, AI Agents, and intelligent workflows into our products. Your work will transform how mental health care providers interact with technology—creating intuitive, ethical, and impactful AI-driven experiences that make a real difference.- Shape AI UX Strategy: Define the vision for AI-powered features, including conversational interfaces, agentic workflows, and multimodal interactions.
- Integrate Design Systems: Develop and maintain design standards for AI components within our platform’s UX framework.
- Lead Research & Testing: Conduct usability studies and gather feedback to optimize AI-driven interactions for clarity, trust, and accessibility.
- Collaborate Across Teams: Partner with product managers, engineers, and data scientists to align AI capabilities with user needs and business goals.
- Champion Ethical AI: Ensure transparency, explainability, and compliance in all AI-driven user experiences.
- Prototype & Validate: Create interactive prototypes for AI features and validate them through iterative testing.
- Drive Consistency: Ensure AI integration is consistent across multiple products and touchpoints.
- Education: Bachelor’s or Master’s in Human-Computer Interaction (HCI), UX Design, or related field.
- Experience: 6+ years in UX design, with at least 2 years focused on AI/ML-driven product experiences.
- AI UX Expertise: Familiarity with designing for LLM-based interfaces, chatbots, and agentic systems.
- Tools: Proficiency in Figma, Sketch, or similar design tools; experience with prototyping tools for conversational UX.
- Research Skills: Strong background in user research, usability testing, and data-driven design decisions.
- Collaboration: Ability to work closely with technical teams and translate complex AI concepts into intuitive user experiences.
Preferred Qualifications
- Experience in healthcare UX or regulated industries.
- Knowledge of AI ethics, responsible design principles, and accessibility standards.
- Familiarity with voice interfaces, multimodal UX, and adaptive UI patterns.
- Contributions to UX communities or AI design research.
While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria.
The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together!
All your information will be kept confidential according to EEO guidelines.
At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.
We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community.
We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.
Ensora Health is an equal opportunity employer.
Top Skills
What We Do
Ensora Health is the leading provider of software and services for mental, behavioral, and rehabilitative health therapists, trusted by over 200,000 individual providers and more than 28,000 practices.
Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices.
With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients and the whole healthcare community. Learn more at www.ensorahealth.com.
