The Role
Owns complex SaaS platform incidents through log analysis, troubleshooting, root-cause analysis, and escalation management. Advises clients on SharePoint Online, Microsoft 365, permissions, and Power Automate configurations. Leads smoke testing for go-lives and deployments, prepares detailed bug reports, collaborates with engineering teams, and communicates technical resolutions to client stakeholders during critical incidents.
Summary Generated by Built In
Location: Cape Town | Work Type: Hybrid (3 days in office) | Job ID: J107258
About our client:
This award winning software company has offices in the US, UK and South Africa. You will join a talented team of curious, creative and driven individuals who are dedicated to empowering organisations to overcome various business challenges using their cloud-based product. Diversity and inclusion is at the core of this company's collaborative environment.
What you will be doing:
- Own and resolve complex, high-impact platform incidents requiring deep log analysis and technical troubleshooting.
- Guide client stakeholders on optimal SharePoint Online configurations, permissions, and Power Automate integrations.
- Lead smoke testing during software go-lives and deployments to safeguard client stability.
- Act as a trusted advisor during critical incidents, communicating technical solutions clearly to client management.
What our client is looking for:
- 5 - 7 years in technical consulting, SaaS application engineering, or L3 escalation support.
- 4+ years of hands-on technical experience specifically configuring and troubleshooting SharePoint Online, Microsoft 365 architecture, and Power Automate workflows within a SaaS, IT consulting, or cloud environment.
- Proven ability to run root-cause analysis, file detailed bug reports, and interface with engineering teams.
- Strong client-facing communication skills under high-pressure scenarios.
For a more comprehensive list of opportunities that we have on offer, do visit our website - https://www.parvana.co.uk/careers
Requirements
Senior Support Consultant, SaaS, Microsoft 365, SharePoint Online, Power Automate, Incident Management, Technical Consulting, SLA Management, Cloud Deployments, Escalation Point
Skills Required
- 5–7 years of experience in technical consulting, SaaS application engineering, or Level 3 escalation support
- 4+ years of hands-on experience configuring and troubleshooting SharePoint Online, Microsoft 365 architecture, and Power Automate workflows
- Experience performing root-cause analysis and filing detailed bug reports
- Experience interfacing with engineering teams
- Strong client-facing communication skills in high-pressure situations
- Experience with SaaS, incident management, SLA management, cloud deployments, and escalation support
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The Company
What We Do
Parvana is an IT recruitment agency specializing in connecting top tech talent with leading companies in South Africa and the UK, focusing on software development, finance, and telecommunications.
