M365 Engineer

Microsoft 365 Implementation

• Plan, design, and implement Microsoft 365 environments for enterprise customers.
  
• Assess existing on-premises and cloud environments and develop M365 adoption and migration strategies.
  
• Configure Microsoft 365 tenant settings and organizational policies.
  
• Establish Microsoft 365 governance, administration, and operational standards.
  
• Implement Microsoft 365 workloads based on business and technical requirements.
  
• Develop implementation plans, migration plans, test plans, and deployment runbooks.
  
• Perform tenant configuration, workload onboarding, testing, and production rollout.
  
• Troubleshoot M365 implementation and operational issues.
  

2. Exchange Online

• Design and implement Exchange Online.
  
• Perform Exchange Online migrations from on-premises Exchange environments.
  
• Support:
  
• Hybrid Exchange
  
• Cutover migration
  
• Staged migration
  
• IMAP migration
  
• PST migration
  
• Configure Exchange Online mailboxes, shared mailboxes, resource mailboxes, distribution groups, and mail-enabled security groups.
  
• Configure mail flow and connectors.
  
• Manage accepted domains and DNS records.
  
• Configure Exchange Online Protection.
  
• Troubleshoot mail delivery, authentication, and mailbox issues.
  
• Configure retention and mailbox policies.
  
• Support migration from third-party email platforms to Exchange Online.
  

3. Microsoft Entra ID / Identity

• Implement and manage Microsoft Entra ID.
  
• Configure users, groups, administrative roles, and enterprise applications.
  
• Implement identity synchronization using Microsoft Entra Connect / Cloud Sync.
  
• Configure authentication and identity policies.
  
• Support:
  
• SSO
  
• MFA
  
• Conditional Access
  
• Self-Service Password Reset
  
• Application registrations
  
• Enterprise applications
  
• Manage privileged administrative access.
  
• Troubleshoot identity synchronization and authentication issues.
  
• Support Active Directory to Entra ID integration and modernization.
  

4. Microsoft Teams

• Design and implement Microsoft Teams environments.
  
• Configure Teams policies and governance.
  
• Manage teams, channels, users, guest access, and external access.
  
• Configure Teams meeting and messaging policies.
  
• Implement Teams Phone and voice capabilities where required.
  
• Configure calling policies and dial plans.
  
• Support Teams migration and adoption.
  
• Troubleshoot Teams meeting, audio, video, calling, and collaboration issues.
  
• Integrate Teams with Microsoft 365 applications and third-party solutions.
  

5. SharePoint Online

• Design and implement SharePoint Online.
  
• Migrate file shares and legacy SharePoint environments to SharePoint Online.
  
• Configure SharePoint sites, site collections, libraries, lists, and permissions.
  
• Implement SharePoint governance and information architecture.
  
• Configure sharing and external collaboration.
  
• Support SharePoint Online integration with Microsoft Teams.
  
• Troubleshoot SharePoint permissions, synchronization, and access issues.
  

6. OneDrive for Business

• Implement and manage OneDrive for Business.
  
• Migrate user data from file servers and legacy platforms.
  
• Configure OneDrive policies and synchronization settings.
  
• Manage sharing and collaboration controls.
  
• Troubleshoot OneDrive synchronization and access issues.
  
• Support enterprise OneDrive deployment and adoption.
  

7. Microsoft Intune / Endpoint Management

• Implement Microsoft Intune for enterprise endpoint management.
  
• Enroll Windows, macOS, iOS, and Android devices where applicable.
  
• Configure:
  
• Device compliance policies
  
• Configuration profiles
  
• Security policies
  
• Application deployment
  
• Windows Update policies
  
• Endpoint restrictions
  
• Implement Microsoft Entra joined and hybrid-joined devices.
  
• Configure Windows Autopilot.
  
• Support endpoint migration from traditional management platforms to Intune.
  
• Integrate Intune with Microsoft Defender for Endpoint.
  
• Troubleshoot device enrollment, compliance, application, and policy issues.
  

8. Microsoft 365 Security & Compliance

Work closely with security and compliance teams to implement M365 security controls, including:

• Microsoft Defender for Office 365
  
• Microsoft Defender for Endpoint
  
• Microsoft Purview
  
• Data Loss Prevention
  
• Sensitivity Labels
  
• Retention Policies
  
• Microsoft 365 Audit
  
• eDiscovery
  
• Conditional Access
  
• MFA
  
• Secure Score
  

Configure and maintain appropriate security and compliance policies based on organizational requirements.

9. Microsoft 365 Migration

Lead or participate in enterprise M365 migration projects.

Responsibilities include:

• Current-state assessment
  
• Tenant readiness assessment
  
• Migration planning
  
• User and workload inventory
  
• Dependency analysis
  
• Migration wave planning
  
• Pilot migration
  
• User acceptance testing
  
• Production migration
  
• Post-migration validation
  
• Migration issue remediation
  

Experience migrating the following is preferred:

• Exchange
  
• SharePoint
  
• OneDrive
  
• Teams
  
• File servers
  
• Active Directory
  
• Legacy collaboration platforms
  
• Third-party email platforms
  

10. Microsoft 365 Administration & Operations

• Monitor Microsoft 365 service health.
  
• Manage Microsoft 365 users, licenses, groups, and administrative roles.
  
• Troubleshoot production issues and service incidents.
  
• Manage Microsoft 365 licenses and identify optimization opportunities.
  
• Develop operational procedures and runbooks.
  
• Implement monitoring and reporting.
  
• Manage Microsoft 365 service requests and incidents.
  
• Work with Microsoft Support on complex technical issues.
  
• Maintain documentation for M365 architecture and configurations.
  

11. Automation

Automate repetitive Microsoft 365 administration activities using:

• PowerShell
  
• Microsoft Graph API
  
• Azure Automation
  
• Power Automate
  
• Microsoft Graph SDK
  

Develop scripts for:

• User provisioning
  
• License assignment
  
• Group management
  
• Mailbox management
  
• Reporting
  
• Compliance checks
  
• M365 configuration
  
• Bulk administration
  

Required Technical Skills

Microsoft 365

Strong hands-on experience with:

• Exchange Online
  
• SharePoint Online
  
• OneDrive for Business
  
• Microsoft Teams
  
• Microsoft Entra ID
  
• Microsoft Intune
  
• Microsoft 365 Admin Center
  
• Microsoft Defender for Office 365
  
• Microsoft Purview
  

Identity

• Active Directory
  
• Microsoft Entra ID
  
• Entra Connect / Cloud Sync
  
• SSO
  
• MFA
  
• Conditional Access
  
• RBAC
  
• Enterprise Applications
  

Migration

• Exchange migrations
  
• SharePoint migrations
  
• File server migrations
  
• OneDrive migrations
  
• Tenant-to-tenant migrations
  
• Hybrid environments
  
• Migration tools and methodologies
  

Automation

• PowerShell
  
• Microsoft Graph API
  
• Azure Automation
  
• Power Automate