M26305 - ERP Support Staff (Locally recruited)

CIMMYT is a cutting edge, non-profit, international organization dedicated to solving tomorrow’s problems today. It is entrusted with fostering improved quantity, quality, and dependability of production systems and basic cereals such as maize, wheat, triticale, sorghum, millets, and associated crops through applied agricultural science, particularly in the Global South, through building strong partnerships. This combination enhances the livelihood trajectories and resilience of millions of resource-poor farmers, while working towards a more productive, inclusive, and resilient agrifood system within planetary boundaries. CIMMYT is a core CGIAR Research Center, a global research partnership for a food-secure future, dedicated to reducing poverty, enhancing food and nutrition security and improving natural resources.

Responsibilities:

• Documentation: Prepare and maintain user manuals, standard operating procedures (SOPs), technical and functional specifications, training materials, test scripts, and meeting/issue logs.

• Testing: Support functional, integration, regression, and user acceptance testing (UAT); prepare test cases and test data; execute test scripts; record, track, and verify defects and fixes.

• DevOps Support: Assist with build, deployment, release, and environment management activities; support version control, CI/CD pipelines, monitoring, and backup/restore routines under supervision.

• General ERP Support: Provide first-level user support, data entry and data cleansing, troubleshooting, and follow-up on helpdesk tickets; support rollout, training sessions, and change management activities.

• Software Development: Programming, customization, and extension of ERP modules; coding standards and development lifecycle practices.

• Data and Analytics: Data management, reporting, dashboards, business intelligence tools, and data quality assurance.

• ERP Administration: Technical administration of the ERP platform, including user and role management, patching, performance tuning, and integrations.

• ERP Functional Administration: Configuration and support of functional modules (e.g., finance, HR, procurement, supply chain), business process mapping, and end-user support.

• System Administration: Server, database, network, and operating system administration; security, backup, and disaster recovery practices

Requirements:

• Bachelor’s degree (or final-year student/recent graduate) in Computer Science, Information Technology, Information Systems, Engineering, Finance, Administration or a related field.

• Basic knowledge of ERP systems, databases, programming, or IT operations; prior exposure to ERP projects is an advantage.

• Strong willingness to learn, flexibility to take on varied tasks, and ability to work under supervision and in teams.

• Good analytical, documentation, and communication skills; proficiency in standard office tools.

• High level of integrity, reliability, and commitment to confidentiality of organizational data

CIMMYT offers an attractive remuneration package and support for continuous professional development. In addition to the provisions of the Mexican Labor Law our package of benefits includes year-end bonus (40 days), vacation premium (56%), life and medical insurance, supermarket coupons, savings fund, social Mexican benefits (IMSS, SAR / Infonavit).