M&S Regional Service Manager - T6

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department OverviewThe Regional Services Manager (RSM) is responsible for the execution of all aspects of the Managed & Support Services business for the assigned T6 Territory. The RSM is accountable for the implementation, sustainment, and management of all mission critical customer communications system contracts. Success is measured in terms of customer satisfaction, revenue growth, and gross margin performance.
Job Description

The Regional Services Manager (RSM) leads the Lifecycle Services team, overseeing mission-critical communications system contracts to ensure peak customer satisfaction and consistent revenue growth. 

Scope of Responsibilities: Manage a high-performing services organization, including Customer Support and System Managers, with full accountability for recruitment, mentorship, performance management, and strategic rewards planning. This role oversees daily operations, including accurate revenue forecasting, cost containment strategies, and lifecycle service initiatives, while partnering with Sales during pre-sale engagements. Key responsibilities include the execution and oversight of service and installation agreements, depot services, and comprehensive system upgrades.

• The RSM at Motorola Solutions is a dedicated, results-oriented professional driven by persistence and excellence.

• Responsible for the strategic management and execution of all customer support contracts, service-led installations, repair agreements, and system upgrades.

• Fosters extensive cross-organizational collaboration and leads effectively in a matrixed environment, leveraging internal resources and key work partners to drive business growth within existing and adjacent markets. This includes spearheading change management and providing decisive leadership during critical customer engagements or system outages.

• Directs and develops the Service organization, including Customer Support and System Managers, with accountability for the entire talent lifecycle from hiring to performance optimization.

• Oversees all day-to-day Service operations, focusing on revenue forecasting, cost management, and customer satisfaction throughout the entire engagement lifecycle in coordination with Sales.

• Ensures the timely renewal of Managed and Support Services agreements and maintains rigorous standards for contractually obligated service delivery.

• Actively participates in the creation of complex service proposals to ensure alignment between service strategy, scope, staffing, and financial objectives.

• Demonstrates strong financial acumen and a deep understanding of P&L principles.

• Proficient in utilizing office productivity software for data analysis, documentation, and presentations.

• Possesses exceptional presentation and interpersonal communication skills to effectively engage diverse stakeholders.

• A Bachelors degree is required; an advanced degree is highly preferred.

• Proven experience in leading and managing professional teams is strongly preferred.

• Utilizes sound judgment in selecting methodologies and techniques to achieve optimal solutions.

• Collaborates effectively with regional and territorial leadership.

• Cultivates strategic relationships and resolves complex issues between internal and external teams.

• Leads high-level communications and negotiations with senior stakeholders and external clients.

• Conducts rigorous project reviews throughout the contract lifecycle.

• Drives continuous process improvements across diverse departments and business groups.

Location/Travel:

• The RSM ideally would be located in the T6 Region (Oklahoma, Texas, Kansas)

• Candidates must live close to a major airport due to travel requirements.

• Travel includes 25% - 50% of the time domestically.

#LI-CC1

Target Base Salary Range: $120,000 - $155,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• Bachelors degree AND 6 years of experience in one of the following: Customer Facing Service Operations Management, Lifecycle Service Account Management, Customer Service, Systems Implementation, Integration, LMR Sales, LMR, Engineering, Customer Support, Customer Account Management, Project Management, Public Safety, Military or Technical Services Sales.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel RequirementsOver 50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.