Be Yourself – Be a Bold Team Player – Be Leonardo
Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!
Main Tasks
• Offer exceptional guest care at all times
• Collaborate with colleagues in all departments to elevate the overall guest experience consistently
• Ensure all aspects of the M&E operation are clean and tidy, set up as per specification and ready in time for the client arrival
• Service, refresh and clear rooms as required
• Operate in a safe and orderly manner, with particular adherence to Manual Handling, and promptly report any hazards, accidents, losses, or damages to management
• Meet and greet clients in the absence of a Supervisor or Manager
• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations
• Complete any other reasonable request made by a member of the management team or a supervisor
Measurable Performance Indicators
• Demonstrating the Company vision, mission and values when interacting with colleagues and guests
• Customer reviews
• Achieving agreed KPIs
• Fulfilment of the job skills checklist
• Regular review meetings with line manager
Person Specification
• Genuine passion for delivering memorable moments to guests
• Positive approach to changing service environments and priorities
• Pro-active with a hands-on approach to delivering consistent results
• Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative
• Friendly team player with the ability to work effectively and efficiently with others
• A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
• Engaged with hotel initiatives to support the local community
Available Ongoing Learning
• GROWonline BELONG induction and development courses
• Academy Technical skills training
• Team Coach
• ‘Come Join Us’ Guest Care training
• Opportunity to apply for internal development programmes, such as:
o Junior Chef Development programme
o Graduate programme
o Level 2 Apprenticeships in Hospitality
NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.
Special rates on Leonardo Hotel rooms across the UK & Europe
Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
Talent referral scheme
Thank You Week: from ice cream trucks to yoga classes and lots in between!
Wellbeing Calendar
Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a M&E Assistant?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Skills Required
- Deliver exceptional guest care and memorable moments
- Ability to collaborate effectively with colleagues across departments
- Set up M&E operations per specification and ensure rooms are ready on time
- Service, refresh and clear rooms as required
- Operate safely with adherence to Manual Handling procedures
- Report hazards, accidents, losses, or damages promptly to management
- Meet and greet clients in the absence of a Supervisor or Manager
- Adhere to company policies, Code of Conduct, Data Protection and Health & Safety regulations
- Pro-active, hands-on approach and willingness to work on own initiative
- Confident communicator, open to feedback and able to suggest improvements
- Friendly team player able to work effectively and efficiently with others
- Positive approach to changing service environments and priorities
- Engagement with hotel initiatives and support for the local community
What We Do
Leonardo Hotels is a rapidly growing hotel chain and the European division of the Fattal Hotel Group. It provides lodging services across more than 294 hotels in Europe, the UK, and Israel, catering to both business and leisure travelers. The company offers a portfolio of 3* to 4* Superior accommodations in diverse locations, ranging from city centers to beachfront resorts.
