Lync Admin

Posted One Month Ago
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Moline, IL, USA
In-Office
Senior level
Information Technology • Software • Transportation • App development
The Role
Provide global technical direction and support for Microsoft Lync infrastructure. Track projects and metrics, perform system changes and upgrades, maintain high availability, participate in 24/7 on-call rotation, respond to support requests, automate tasks with scripting, and participate in small-to-medium projects. Support VOIP and conferencing and collaborate with business partners.
Summary Generated by Built In
Company Description

Radiant Systems Inc.,

Job Description

Role: Infrastructure Analyst III

Location: Moline, IL

Long Term Contract OR fulltime/permanent

Qualifications

• Assist and provide technical direction to a global team 

• Be responsible for project and support task tracking, process execution and metrics for supported technologies 

• Provide guidance and recommendations regarding technical processes and procedures 

• Identify learning opportunities for global team members through projects and technical tasks 

• Participate in a 24 hour, 7 day per week, on-call support rotation 

• Respond to support requests received via shared mailbox as needed 

• Apply system changes and infrastructure upgrades as needed 

• Manage elements of the current infrastructure to ensure high availability and optimal performance in an integrated environment 

• Maintain a strong collaborative relationship with business partners in support of business strategies 

• Automate tasks through scripting Participate in and/or manage small to medium sized projects desired experience in one or more of the following areas: 

• Experience configuring Lync Enterprise Server and Lync architecture design 

• Experience implementing and supporting Microsoft Lync; including VOIP, and conferencing 

• Scripting and/or Coding experience 

• Familiarity with change management 

• Knowledge and Administration of Windows Servers A strong candidate will have: 

• Global Microsoft Lync deployment experience 

• Excellent verbal and written skills 

• Global Project management experience 

• Experience with PowerBuilder scripting 

• Degree in an Information Technology, Engineering discipline or equivalent experience

Additional Information

All your information will be kept confidential according to EEO guidelines.

Skills Required

  • Provide technical direction to a global team
  • Project and support task tracking, process execution and metrics
  • Provide guidance and recommendations on technical processes and procedures
  • Identify learning opportunities for global team members
  • Participate in a 24/7 on-call support rotation
  • Respond to support requests received via shared mailbox
  • Apply system changes and infrastructure upgrades as needed
  • Manage infrastructure to ensure high availability and optimal performance
  • Automate tasks through scripting
  • Participate in and/or manage small to medium sized projects
  • Experience configuring Lync Enterprise Server and Lync architecture design
  • Experience implementing and supporting Microsoft Lync including VOIP and conferencing
  • Scripting and/or coding experience
  • Familiarity with change management
  • Knowledge and administration of Windows Servers
  • Global Microsoft Lync deployment experience
  • Excellent verbal and written communication skills
  • Global project management experience
  • Experience with PowerBuilder scripting
  • Degree in Information Technology, Engineering, or equivalent experience
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The Company
209 Employees
Year Founded: 1997

What We Do

Radiant Info Systems is a Bangalore-based software products and services company formed in 1997. It develops customized transportation and logistics solutions, including online reservation, bus-operator, depot-management, booking-portal, inventory-management and GDS applications. The company also delivers e-governance solutions, system integration, data-center and disaster-recovery setup, application development, maintenance and support for government, public-sector and private-sector clients across Indian and international markets.

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