About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
POSITION SUMMARY
The LXS Program Manager will oversee the client relationship from a learning standpoint. They will also lead and mentor a team of Learning Experience Designers (LXD) to deliver learner-centered training solutions.
SPECIFIC RESPONSIBILITIES
The LXS Program Manager/E-Learning Manager’s key tasks include, but are not limited to, the following:
LEARNING PROGRAM MANAGEMENT (40%):
Lead the client/stakeholder relationship
Implement learning programs based on identified learning needs
Manage budget and spend related to training or content development
Generate or contribute to business reviews/reports
Analyze data through dashboards or trackers to inform or create planned initiatives as needed
INSTRUCTIONAL DESIGN MANAGEMENT (40%):
Oversee the end-to-end development of instructional design projects:
Analyzing learning needs
Determining required skills and competency levels
Identifying training objectives and performance targets
Defining instructional design strategy
Scoping/outlining training content
Building training curriculum/lesson plan
Evaluating learning effectiveness
Discover and implement techniques to drive online learning adoption and content usage.
Continuously update and improve knowledge, skills, and attitudes related to instructional design, adult education, and training evaluation.
TEAM MANAGEMENT (20%):
Hire, train, mentor and evaluate staff to ensure seamless execution of instructional design initiatives.
The success of the LXS Program Manager will be measured through:
Implementing training programs that reflect a learner-centered teaching philosophy
Maintaining client relationships
Generating or contributing to regular reports or business reviews
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employees may be required to perform any other job-related duties as requested by their supervisor. All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability.
EDUCATION
Bachelor’s degree or equivalent in Instructional Design or closely related degree.
WORK EXPERIENCE
3-5 years designing learner-centered training programs and developing related training materials
3-5 years conducting learning needs analyses to identify situations addressable by training solutions
Working knowledge of adult learning, instructional design, and evaluation principles and practices
Drafting measurable training goals and learning objectives (in all three learning domains)
Developing appropriate learning assessment strategies and instruments
TECHNICAL SKILLS
Technology literate; can easily work with new software (e.g., media development tools, office suite, and other web applications)
Understanding of functionalities of courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline)
Experience with E-Learning design principles, practices, and platforms (LMS)
OTHER SKILLS
Demonstrated ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions
Demonstrated ability to communicate information and ideas clearly, and concisely, verbally and in writing
Demonstrated ability to interact with peers, management and other departments in a professional manner
Must be able to foster a positive and productive work environment, with ability to lead, build teams, and motivate staff
Strong organizational and interpersonal management skills
Ability to manage time effectively and efficiently
Self-motivated and directed with keen attention to detail
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
Skills Required
- Bachelor's degree or equivalent in Instructional Design or a closely related field
- 3-5 years of experience designing learner-centered training programs and developing training materials
- 3-5 years of experience conducting learning needs analyses
- Working knowledge of adult learning, instructional design, and evaluation principles
- Ability to draft measurable training goals and learning objectives across all three learning domains
- Experience developing learning assessment strategies and instruments
- Technology literacy and ability to work with new software, media development tools, office suites, and web applications
- Understanding of courseware authoring tools such as Adobe Captivate and Articulate Storyline
- Experience with e-learning design principles, practices, and learning management systems
- Ability to lead, build teams, motivate staff, and foster a positive work environment
- Strong organizational, interpersonal, communication, decision-making, and time-management skills
TaskUs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TaskUs and has not been reviewed or approved by TaskUs.
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Healthcare Strength — Core U.S. materials and filings show medical, dental, vision, life insurance, and short- and long‑term disability are standard offerings. Feedback suggests the company consistently emphasizes solid health coverage across roles, with country‑specific enhancements in some markets.
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Retirement Support — Company filings confirm a 401(k) Savings Plan with an employer match (effectively up to a 4% match under the cited formula). Feedback suggests the program has clear categories and defined terms that candidates can verify at offer stage.
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Wellbeing & Lifestyle Benefits — Careers materials highlight robust wellness programs, including a clinician‑led Wellness & Resiliency focus and other culture perks. Feedback suggests these wellbeing supports are a notable differentiator versus typical sector offerings.
TaskUs Insights
What We Do
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people. TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
