LVR Coordinator

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Position Purpose

• The LVR Coordinator will be a primary owner of all day-to-day execution and system compliance for CHEP’s LVR operations. They will serve as a primary point of contact for the program’s transactional compliance, customer service and reporting.

Scope

• Annual Revenue Budget: TBD

• Number of Countries: 1

• Number of Locations: Approximately 12-15

Major/Key Accountabilities

• Ensure all in scope LVR collections and deliveries are processed correctly in adherence to CHEP’s existing Transaction Management SOPs

• Create and Publish Key Performance Reports for internal and external customers

• Conduct KPI analysis for LVR Program and work with LVR Services Reps and Leadership to convert the analysis into actionable continuous improvement initiatives

• Maintain current baseline routing plans with adjustments made as needed

• Field internal or external collection and/or delivery requests and work with local team(s) to execute within the expected timeframe

• Manage all Customer Service for LVR customers, both at a location and corporate level (through partnership with CHEP Key Account Managers)

• Partner with other CHEP departments to ensure execution and compliance of LVR issues and collections. Including but not limited to Operations, Asset Recovery, Sales, Logistics, Transportation, Customer Service

• Support Network Optimization strategy at an execution level

Measures

• Route Optimization Performance

• Customer Service Resolution Time (specific measure TBD)

• Internal System Compliance (specific measure TBD)

• LVR Program Cost Performance

Authority/ Decision Making

• Customer Service Strategy

• Customer Issue Resolution

• Delivery/Collection Prioritization

• Working Autonomously

• Working within a Matrix Environment

Key contacts

Internal :

• Asset Recovery Reps & Managers

• Asset Recovery Coordinators

• Logistics Coordinators & Managers

• Retail Sales Managers

• Customer Service Field Reps

• Transportation Analysts

• Operations Managers

• IT

External

• Key Retail & Manufacturing Customers (Local level)

• NPDs (Local level)

Qualifications

Essential Qualifications:

• Ability to create and manage data maintenance program(s)

• Strong communication & problem-solving skills

• Comfortability with ambiguous tasks

• Able to adapt processes and solutions to specific-customer needs

• Self-motivated

• Customer-focused

• Comfortable working in a matrix organization

Desirable Qualifications:

• Familiar with CHEP’s Supply Chain and Transportation Management Systems

• Able to create and manage internal and external customer reporting

• Comfortable providing direction to indirect reports

Experience

• Customer Service

• Direct or Indirect Driver Management

• Report Creation & Analysis

• Coordination of multiple customer (internal or external) needs at a given time

• Working in a matrix environment

Skills and Knowledge

• SAP

• Transportation Management System(s)

• Microsoft Office

• Customer Service Strategies

• Familiar with DOT Regulations

• Basic Route Management/Route Optimization

Languages

Essential:

• English

Desirable:

• Spanish

Preferred Education

Bachelors

Preferred Level of Work Experience

1 - 3 years

Remote Type

Fully Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].