Luxury Destination Specialist - Africa

About UJV
Who Are We?

Planning and managing a 5-star vacation from scratch requires expertise, cleverness, and a genuine passion for detail. That's what UJV is all about. UJV is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients.

We are the luxury travel advisor’s right hand. How?

• UJV is a team of travel experts that advises and supports luxury travel advisors worldwide. 
• We work behind the scenes as allies of top luxury travel advisors, to offer a 5 Star experience for their clients.
• We offer travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients.
• We offer an experience-centered service based on passion, expertise, integrity
• and attention to detail.
• We are willing to do the hard work in order to see our clients shine.

We are seeking a highly motivated and experienced Luxury Destination Specialist - Africa to join our team. This role involves servicing the clients of our travel agency partners, who cater to luxury clientele. As a Luxury Travel Advisor - Africa Specialist, you will be responsible for building strong relationships, creating bespoke travel itineraries, and exceeding sales targets. This individual must have strong organizational, time-management (this role is high volume), and relationship-building skills.

Responsibilities:

• Act as the primary point of contact for our partner travel agencies and their luxury travel clients, providing personalized, attentive, and informative services.
• Utilize persuasive skills and strong closing techniques to convert leads into bookings.
• Create bespoke luxury travel itineraries tailored to the client's preferences, ensuring a seamless and unforgettable travel experience.
• Exhibit strong drive and motivation to handle a high volume of leads and consistently exceed targeted goals.
• Proactively address client inquiries, resolve complaints, and manage any issues that arise during the booking and travel process, ensuring availability to clients at all times.
• Continuously build and strengthen relationships with partner agencies through effective communication, regular updates, proactive follow-ups, and engaging support, encouraging repeat bookings.
• Maintain accurate and detailed records of client interactions, travel preferences, and bookings using our internal CRM system.
• Stay up-to-date with the latest luxury travel trends, destinations, and industry developments to provide informed recommendations to clients.

Requirements:

• Must be an experienced Travel Agent, specialized in booking Africa itineraries, with 3+ years of proven sales success (Africa must be your passion!). Strong familiarity with Southern Africa is essential, and knowledge of East Africa is a significant advantage.
• Experience using the itinerary builder, Wetu, is highly preferred.
• Have a basic understanding of Margins vs Markups
• Excellent problem-solving abilities to overcome challenges and ensure client satisfaction. You will be their main point of contact when traveling.
• Strong relationship-based sales skills, with a track record of exceeding sales targets.
• Exceptional organizational and time-management abilities to handle multiple tasks and prioritize effectively.
• A keen eye for detail and the ability to provide personalized recommendations based on client preferences.
• Proficient computer skills, including experience with CRM systems and travel reservation software.
• Ability to work independently and as part of a team, demonstrating self-motivation and initiative.

If you are a highly motivated and passionate individual with a strong background in sales and luxury travel focused in the African region, we invite you to apply for this exciting opportunity. Join our team and be part of creating unforgettable African-Inspired luxury travel experiences for our discerning clients.