As we continue to build...
We’re seeking curious, growth minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.
About the Team/Role
Entrupy Inc. is seeking a highly motivated and experienced Regional Manager to oversee our Bags and Leather Goods Authentication Operations team based in Japan. In this role, you will be responsible for managing and developing a team of luxury authentication professionals, ensuring the team meets and exceeds service level agreements (SLAs) through high-quality and efficient processing. You will play a critical role in driving the success of our luxury authentication operations by implementing strategic objectives, analyzing performance data, and continuously improving operational processes.
Reports to: Authentication Operations Manager
Location: Japan
Location: Type: Hybrid
What you'll do:
- Develop actionable recommendations for operational productivity, quality control and accuracy
- Optimize operational efficiency through rostering and workflow management to achieve SLA goals while maintaining quality
- Review team performance metrics to identify key areas for team knowledge, process and system improvement.
- Collaborate with the Knowledge team to identify and overcome the knowledge gap
- Enforce authentication policies and SOPs
- Coordinate with CX and BD to monitor and address high-risk customers
- Hire and develop the authentication operation team members, ensuring a positive work environment
- Conduct regular performance evaluations and provide coaching and feedback
- Offer guidance to team members, identifying opportunities for skill development and career progression.
- Demonstrate effective leadership to the regional Authentication Operations team, fostering a positive and collaborative culture and continuous improvement.
- Hiring and performance management of the regional Authentication Operations team
- Facilitate cross-functional communication to ensure effective collaboration across multiple geography and diverse backgrounds:
- Collaborate effectively with global teams across different time zones to ensure smooth and efficient operations.
- Communicate clearly and effectively with various stakeholders to align on goals and drive continuous improvement.
What you bring
- Experience:
- 3-5 years of experience in the luxury fashion or resale industry, preferably with a focus on authentication or assessment of luxury items.
- 5+ years of experience in leadership roles, managing and collaborating with diverse teams across different backgrounds.
- Proven track record in managing remote teams with a demonstrated ability to operate efficiently in a virtual environment.
- Strong background in analyzing operations data and implementing improvements to enhance quality and efficiency.
- Skills
- Excellent leadership and people management skills
- Strong communication skills (both in English and Japanese), particularly in collaborating with stakeholders across different functions and time zones
- Excellent analytical skills and ability to leverage data to make strategic operational decisions
- Ability to deal with ambiguity in a fast-growing startup environment.
What we offer
- Market competitive and pay equity-focused compensation structure
- Hybrid with a Flexible work environment
- Generous time away, including company holidays, paid time off, sick time, parental leave, and more!
- Rich medical benefits and insurance coverage
Entrupy embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone.
Top Skills
What We Do
Entrupy is the only company using artificial intelligence to instantly authenticate luxury handbags and accessories. Our mission is to become the Verisign of physical goods to attack the $1.7 trillion sales of counterfeit goods globally. Entrupy’s authentication service uses patented computer vision algorithms and microscopy to bring trust to transactions of high-value physical goods. Currently in use by hundreds of secondary resellers and marketplaces worldwide, Entrupy provides the only independent, scalable technology capable of objectively authenticating luxury products.
