The Role
Own customer onboarding, platform adoption, training, support, and satisfaction for LogicLadder clients and sellers. Serve as a trusted advisor, resolve issues, gather customer feedback, identify upsell and cross-sell opportunities, and analyze customer data to improve outcomes. Collaborate with Sales, Marketing, Product, and Support teams while driving onboarding, growth, advocacy, and customer reference targets.
Summary Generated by Built In
As a Sr. Specialist,
Onboarding & Customer Success at LogicLadder, you will be
responsible for ensuring a seamless onboarding experience for our
customers and driving customer satisfaction through effective
communication and support. This role involves collaborating with
various teams to identify and address customer needs, providing
training and resources to maximize the value of our products and
services, and analyzing customer data to track progress and make
data-driven decisions.
Primary
responsibilities include (but not limited to):
- Drive platform
adoption among new and existing clients/partners through
effective onboarding processes, training sessions, and
proactive communication.
- Collaborate with
internal teams, including Sales, Marketing, Product
Development, and Support, to align customer success
initiatives with company objectives.
- Understand the pain
points of Customers and Sellers via surveys and
in-person
- Identify
opportunities for upselling and cross-selling our platform
features and services to maximize monetization.
- Serve as the
primary point of contact for clients, sellers,
addressing inquiries, resolving issues, and providing
timely and effective solutions.
- Analyze customer
data and share feedback to identify trends,
opportunities, and areas for improvement. Should be
able to highlight opportunities with data
analysis.
Key
Skills:
- A strong sense of
ownership and bias for action.
- The ability to
navigate through various disciplines, industries, cultures,
and situations.
- Proficient in
stakeholder management and possess excellent communication
skills.
- A keen interest in
solving problems with technology.
- Strong
organizational and time management skills to
effectively prioritize tasks and manage multiple
projects simultaneously
- Ability to work in
a fast-paced environment and adapt to changing
priorities.
Requirements
- 4+ years of
experience in customer-facing roles, preferably in onboarding,
customer success, or technical support.
- Experience with
SaaS platforms and data analytics tools is a
plus.
- Act as a trusted
advisor to clients, offering strategic guidance and best
practices to optimize their use of our platform.
- Proven track record
of meeting and exceeding customer on-boarding and growth
targets
- Experience in
customer advocacy and driving customer
references
Good to have
:
- Familiarity with
data analysis and interpretation in the context of
sustainability and environmental metrics.
- Understanding of
industry standards and regulations related to sustainability,
such as, GHG Protocol, and ESG.
- Familiarity with
cloud-based platforms, such as AWS or Azure, can be helpful
for managing data and applications.
- Familiarity with
customer relationship management (CRM) systems, such as ZOHO,
can be helpful for managing customer interactions and
data.
Benefits
- We cover Medical
Insurance (family floater policy covering employee, spouse and
up to 2 kids)
- Personal accidental
insurance for you.
- Great company
culture.
- Exposure to the
fastest growing domain.
- We offer
gratuity.
Skills Required
- 4+ years of experience in customer-facing roles, preferably onboarding, customer success, or technical support
- Experience with SaaS platforms and data analytics tools
- Ability to act as a trusted advisor and provide strategic guidance and platform best practices
- Proven track record of meeting and exceeding customer onboarding and growth targets
- Experience in customer advocacy and driving customer references
- Familiarity with sustainability and environmental metrics, including GHG Protocol and ESG standards
- Familiarity with AWS or Azure cloud platforms
- Familiarity with Zoho CRM
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The Company
What We Do
LogicLadder is a Sustainability Cloud company. At LogicLadder we are committed to providing the best possible Energy and Environment intelligence technology to our customers.We create software that makes energy and environment data simple to acquire, understand and act upon so that you can save. Our software solutions are used by some of the leading companies in the world to save energy and meet environmental compliance.
