Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.
About The Role:
The LTL Coordinator’s role is responsible for day-to-day administrative oversight of all LTL shipments that move through Spot’s systems, as well as providing consistent troubleshooting for any transportation issues the customer might need resolving.
Responsibilities:
- Oversee all LTL shipments from beginning to end
- Assist with communication between LTL carriers and Spot Account Managers via phone and email
- Notify LTL carriers with updated information about shipments as needed
- Complete check-calls to ensure the most up-to-date status on every shipment
- Update billing on shipments as needed with the LTL carriers
- Interact professionally with LTL Carriers’ sales reps and Spot Account Managers
- Update Spot Account Managers on the status of their customers’ shipments routinely
Qualifications:
- High School Diploma or Equivalent
- Previous customer service or call center experience to keep up with a fast-paced and stressful environment, while maintaining professional, clear, and concise communication.
- Logistics or LTL experience is not required
Skills:
- Demonstrated the ability to “hear” the concerns of customers, even if they are irate, and respond professionally with solutions to whatever issues arise.
- Highly proficient with PC skills, typing skills, and experience working with several screens and interfaces.
- Equipped with organizational skills to succeed in a results-oriented environment and execute priorities.
#LI-ZH1
Spot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals. You can reach your true potential through the unlimited opportunities we offer. When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards. You’ll also be a key component to the success of an industry leader. At Spot, we’ve never lost the entrepreneurial spirit that provides the foundation for our success.
Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Skills Required
- High school diploma or equivalent
- Previous customer service or call center experience
- Professional, clear, and concise communication skills
- Ability to handle customer concerns and resolve issues professionally
- Proficiency with PC and typing skills
- Ability to work with multiple screens and interfaces
- Strong organizational skills and ability to prioritize tasks
What We Do
Spot is built on relationships, combining 24/7 support with a proven, passionate and dedicated team of logistics professionals. As one of the most trusted and fastest growing 3PLs in the nation, we bring carriers, shippers and loads together so that your freight arrives on time, every time.
