LTL - Account Manager II (Chicago)

About the Role

We are seeking a highly organized, detail-oriented professional to join our Less-than-Truckload (LTL) team as an Account Manager II. The ideal candidate excels in communication, thrives in a fast-paced environment, and is committed to delivering exceptional customer service.

In this role, you will manage a book of business. You’ll serve as a key point of contact for internal teams and external stakeholders, including our partner BlueGrace. Success in this position requires building strong client relationships, providing tailored solutions, and maintaining proactive communication. You’ll also identify opportunities for upselling and cross-selling while continuously improving the customer experience.
What the Candidate Will Do:

• Respond to customer inquiries and service requests quickly, typically within 30 minutes, to meet service level expectations and ensure a positive experience
• Effectively communicate with customers, stakeholders (both internal and external), and carriers through email and phone, providing timely updates on deliveries, confirming or canceling appointments, and sharing necessary documentation.
• Offer thoughtful, solution-oriented support for shipment tracking, delivery updates, re-rates, and documentation requests, always prioritizing customer understanding and satisfaction
• Review and resolve billing discrepancies, invoicing variances, and payment-related concerns in a timely and accurate manner 
• Handle and resolve common service issues such as damaged and lost shipments, rescues and reconsignments
• Monitor incoming support requests, prioritize workload efficiently, and ensure timely completion of assigned tasks
• Suggest and support improvements to workflows and customer service processes to increase efficiency and enhance the customer experience
• Complete daily reports accurately and on time to support operational visibility and performance tracking

Basic Qualifications

• Bachelor’s degree or equivalent professional experience preferred
• 2+ years of experience in customer service or operations, preferably in the logistics or LTL (Less-than-Truckload) sector
• Strong verbal and written communication skills

Preferred Qualifications: 

• Customer-focused with a professional demeanor
• Detail-oriented and highly organized
• Ability to manage multiple tasks and perform well under pressure
• Advanced proficiency with Zendesk, Outlook, Salesforce or similar customer service platforms

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

Illinois: The target salary range for this position is between $52,000- $60,000 + bonus 

About Uber Freight 

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.