Accor Plus is the most expansive travel, dining, and lifestyle loyalty program in Asia Pacific, supporting a paid membership base of over 460,000 smart travelers and lifestyle enthusiasts. Members enjoy 2 free nights each year, 30% off dining at Accor hotels, 15% off their stays globally across 4,600 hotels, automatic ALL Gold status and much more.
We are super excited to launch our brand new product Explorer with elevated benefits on 1 October. This is Accor Plus’ biggest change in over 30 years of business, making it the most exciting time to join us.
Job DescriptionWe are seeking an enthusiastic and customer-focused Loyalty Sales Consultant to join our dynamic team in Jakarta, Indonesia. As a key member of our loyalty program division, you will play a crucial role in driving customer retention and maximizing program value for both our organization and our valued members.
In this role, you will be calling previous guests of an Accor Hotel, inviting them to join our award winning, paid Loyalty Membership Program. More specifically, you will:
- Make outbound calls to customers who have stayed at an Accor hotel
- Use Accor Plus sales methodology to discover needs & close sale
About You
- You enjoy speaking with people and have the confidence to build rapport quickly. You can stay motivated by achieving sales targets and take pride in delivering unforgettable experiences to our loyal members
- Strong communication skills with the ability to adapt to different customers
- Active listening and a genuine interest in understanding customer needs
- Excited about working in a sales environment, with uncapped commissions
- Proven experience in sales, customer service, or a related field, preferably in the hospitality or travel industry
- Strong communication skills with the ability to build rapport quickly and effectively over the phone
- Excellent active listening skills and a genuine interest in understanding customer needs
- Demonstrated ability to adapt communication style to different customer personalities
- Goal-oriented mindset with a track record of achieving sales targets
- Proficiency in CRM software and basic computer skills
- Knowledge of loyalty programs and customer retention strategies
- Strong problem-solving skills and ability to think on your feet
- Excellent time management and organizational skills
- Ability to work in a fast-paced, target-driven environment
- Fluency in English and Bahasa Indonesia; additional languages are a plus
- Bachelor's degree in Business, Marketing, or a related field preferred (but not required)
- Flexibility to work in a hybrid work environment, with some on-site presence required
Top Skills
What We Do
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
