At Hot Topic, we’re passionate about creativity and high performance. Our success comes from high-caliber teams that love our product and place the customer at the center of every experience. We are looking for a Loyalty Programs Specialist to grow our loyalty rewards program across multiple brands in a fun and authentic way. In this role, you will have an exciting opportunity to drive the business in a dynamic and rapidly growing eCommerce space.
This role operates on a hybrid schedule and will require to work from our HQ located in the City of Industry, CA three days a week.
WHAT YOU'LL DO
- Support day-to-day operations of an engaging customer rewards program
- Help manage promotions and rewards for program members
- Analyze KPI’s including rewards earning rate, redemption rate, and sign-ups
- Publish weekly reporting to rest of the organization with key takeaways
- Monitor customer feedback and work with CS teams to resolve issues
- Conduct market research on best practices in loyalty and rewards programs
- Assist in testing new experiences while working with IT partners
WHAT YOU'LL NEED
- Bachelor’s degree in marketing or relevant field
- 1+ years of experience working with customer loyalty programs or retention marketing (familiarity with Epsilon loyalty a plus)
- Proficiency with large data sets, Excel, Looker and other analytics tools
- Keen eye for customer experience best practices
- Creative approach to providing the best rewards to customers
- Excellent communication skills for non-technical and technical audiences
- Ability to follow up on multiple tasks with cross-functional teams and external partners
- Familiarity with retail KPI’s
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What We Do
At Hot Topic Inc. we pride ourselves on being the destination of pop culture and music merchandise. We do this by hiring the best people, having the best product, and providing the best customer experience for our one-of-a-kind fans through our 3 brands: Hot Topic, BoxLunch & Her Universe.
Founded in 1989 in a Southern California garage, Hot Topic employs over 10,000 associates between 600+ retail locations, our headquarters, and two distribution centers. We are a leading retailer of officially licensed pop-culture and music licensed apparel, accessories, and gifts. We give back to our communities through our partnerships with Mental Health America, Notes for Notes, and Little Kids Rock, just to name a few.
Launched in 2015, BoxLunch is a specialty retailer committed to offering the best in official licensed merchandise and making a difference in the community. Our goal since day one is to impact lives by bringing fandom and philanthropy together - that dream became a reality by teaming up with Feeding America®! For every $10 spent, BoxLunch provides a meal to someone in need by contributing directly to local food banks. It’s in our DNA - we focus on what matters. We have a thriving e-commerce online store and 150+ specialty shops – and we’ve given over 100 million meals to those in need across the U.S. The best part? We’re just getting started.
Hot Topic Inc.’s unique culture thrives in an open and collaborative work environment where autonomy and authenticity shape your success. As a company that stays ahead of trends, we want you to come with innovative perspectives, cutting-edge thought leadership, and a readiness to learn, all of which will contribute to the continued success of our business. We’ve built an inclusive community where you’re encouraged to be who you are and love what you do!
When you join us, you become a part of something bigger. You join gifted individuals who are passionate about creating the best retail experience, best product, and a fierce connection to our brand. With talent from diverse backgrounds, we’ve assembled a group of highly motivated and driven individuals to achieve this common goal. Work doesn't have to feel like work here at Hot Topic Inc!
Why Work With Us
It's the perfect place for creative, technical, and logical minds to combine. Everyone is passionate and motivated here, it's contagious.
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