Loyalty Marketing Manager

Your Work Matters

As Loyalty Marketing Manager, you define how our pro customers experience Floor & Decor. You will shape the strategy and voice behind our pro loyalty program, turning contractors and trade professionals into long-term partners. Your work directly influences customer acquisition and measurable incremental sales in one of the fastest-growing specialty retail environments in the country.

This is a role for someone who understands that loyalty is about earning repeat business from customers who depend on us to run their livelihood.

Your Day Consists Of

• Owning the pro loyalty program value proposition, positioning, and messaging—ensuring it resonates with contractors, installers, designers, and trade professionals.
• Building integrated marketing plans that drive enrollment, repeat engagement, tier movement, and incremental revenue.
• Designing promotional strategies—offers, tier accelerators, targeted incentives—that are compelling, profitable, and grounded in data.
• Partnering cross-functionally with Lifecycle, Digital, Media, Visual Merchandising, and Field Marketing to execute campaigns across email, SMS, app, web, and in-store touchpoints.
• Translating complex program mechanics into clear, persuasive communications that make pros immediately understand “what’s in it for me.”
• Analyzing performance with Finance and Data Science partners to optimize messaging, offers, and ROI—and presenting insights and recommendations to leadership.

You’ll Be Successful With

• 5–7+ years of experience in loyalty, CRM, lifecycle, or integrated marketing roles where growth was measurable—not assumed.
• A strong understanding of B2B or pro customer behavior, how they buy, why they switch, and what earns their repeat business.
• Experience building customer-facing value propositions, promotional strategies, and multi-channel campaigns from strategy through execution.
• Confidence partnering across creative, digital, media, analytics, and field teams to bring ideas to life.
• Analytical rigor paired with storytelling ability—you can translate performance data into actionable insight and executive-ready narratives.
• Comfort in a fast-paced, high-growth retail environment where priorities evolve and impact is visible.

Work Environment / Physical Expectations

• Primarily a sedentary role with extended periods of sitting, though occasional walking, standing, or light physical activity (lifting up to 20 lbs) may be needed.

• Work is typically performed in a quiet to moderate office setting, with occasional exposure to active warehouse environments and moving equipment.

Benefits & Rewards

Bonus opportunities & career advancement opportunities at every level

Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program

Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)

Work-life balance, including:

• Paid vacation and sick time for eligible associates

• Paid holidays plus a personal holiday

• Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.