- Own the end-to-end strategy, development, and optimization of the company’s Loyalty Program to drive partner retention, booking frequency, and share of wallet growth.
- Design and implement scalable loyalty mechanics (tiers, rewards, point redemption, goal-based incentives) aligned with commercial and retention objectives.
- Analyze partner behavior, booking activity, and engagement patterns to identify opportunities for loyalty-driven performance uplift.
- Monitor and evaluate loyalty program effectiveness, including incremental uplift, ROI, and impact on retention, gross margin, and partner lifetime value.
- Establish and maintain reporting frameworks for loyalty initiatives, including automation of performance tracking and regular business reviews.
- Optimize loyalty program investment by identifying high-impact partner segments and preventing inefficient reward allocation or promotional misuse.
- Conduct market and competitor benchmarking to identify industry trends and best practices in loyalty program design.
- Define business and functional requirements for new loyalty mechanics and collaborate with Product and Analytics teams to implement program enhancements.
- Lead continuous testing and experimentation within the loyalty framework to improve partner engagement and long-term activity consistency.
Requirements
- Bachelor’s degree in Marketing, Business Administration, Management, or a related field.
- 5-7+ years of experience in Loyalty Programs, Retention Marketing, CRM, Customer Experience, or Lifecycle Marketing roles.
- Proven experience in designing, launching, and managing loyalty or incentive-based engagement programs.
- Strong analytical skills with the ability to work with large datasets and derive actionable performance insights.
- Hands-on experience with CRM platforms and analytical tools for customer data management and behavioral analysis.
- Experience in evaluating campaign or program effectiveness using metrics such as retention rate, frequency, or ROI.
- Demonstrated experience working cross-functionally with Product, Commercial, Marketing, and Data teams.
- Project ownership experience in customer engagement or retention-focused initiatives.
- Solid understanding of customer experience principles and engagement optimization methods.
- English level B2.
BenefitsWe offer you:
- Flexible schedules and opportunity to work remotely.
- Ambitious and supportive team who love what they do, appreciate each other, and grow together.
- Internal programs for adaptation and training, development of soft skills, and leadership abilities.
- Partial compensation for participating in external training and conferences.
- Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
- Corporate prices on hotels and travel services.
- MyTime Day Off - an extra non-working day without loss of compensation.
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Skills Required
- Bachelor's degree in Marketing, Business Administration, Management, or related field
- 5-7+ years of experience in Loyalty Programs, Retention Marketing, CRM, Customer Experience, or Lifecycle Marketing
- Proven experience designing, launching, and managing loyalty or incentive-based engagement programs
- Strong analytical skills with ability to work with large datasets and derive actionable insights
- Hands-on experience with CRM platforms and analytical tools for customer data management and behavioral analysis
- Experience evaluating program effectiveness using metrics such as retention rate, frequency, and ROI
- Demonstrated cross-functional collaboration with Product, Commercial, Marketing, and Data teams
- Project ownership experience in customer engagement or retention-focused initiatives
- Solid understanding of customer experience principles and engagement optimization methods
- English level B2
What We Do
RateHawk.com is an innovative B2B online booking engine featuring hotels, air tickets, transfers, and car hire. It is designed to be the ultimate day to day booking tool for travel professionals. We scan the globe for the best accommodation providers, hand-pick the strongest ones and pass on the best offers in the B2B hotel booking market. The rates and availability are taken from more than 180 global wholesalers, consolidators, OTAs and DMCs all brought together into one booking tool. In addition to these, we have over 67 000 properties contracted directly. This allows us to provide our clients located in over 190 source markets with more than 2 000 000 properties all over the world. Combining innovative technologies and extensive professional experience, RateHawk provides travel industry players with the world’s most relevant, responsive and user-friendly hotel booking backend technology. Customers are on the pedestal of our world — everything is built around their needs. All our decisions and considerations, whether commercial, technological or operational, should be driven by utmost care for our customers and agents. We have teams specialising in supporting and developing our product, providing great customer service and developing our partner networks. We share common values and are hugely results driven. Our shareholder mentality, collaborative culture and worldwide presence constantly create new opportunities for our team of employees to continually learn and grow in their day to day work. Our goal is to ensure that our customers and our partners are always offered the best prices for any type of accommodation and air tickets in any geography.
