The Role
The Low Touch Customer Success Manager ensures the success and loyalty of a large portfolio of B2B clients by onboarding and managing accounts, analyzing data, optimizing customer journeys, and collaborating with teams to boost satisfaction and retention.
Summary Generated by Built In
About us
At Modjo, we empower companies to unlock their full commercial potential through our AI-powered Revenue Intelligence platform. Our mission: turning every customer interaction into a growth opportunity.
As a Low Touch Customer Success Manager, you’ll manage a larger base of smaller clients, using a “one-to-many” approach with scalable processes, automation, and group engagements.
About the role
We are looking for a Low Touch Customer Success Manager to join our team, whose mission will be to ensure the success and loyalty of our large portfolio of B2B clients.
In this role, you won't be a CSM for a single client, but the pilot of their success at scale, using technology and data to create an exceptional and personalized customer experience.
Your key missions
- Large-scale Client Portfolio Onboarding & Management: You will onboard and manage a large number of B2B clients using communication and tools for follow-up (emails, webinars, interactive guides, communication campaigns, automation).
- Analysis and Proactivity: You will analyze user data from our platform to identify upsell opportunities or at-risk customers. You will propose precise action plans to encourage deeper adoption of Modjo and solve issues.
- Customer Journey Optimization: You will work on the continuous improvement of- the customer experience, from onboarding to renewal. This includes creating resources (video tutorials, webinars, process optimization, and automations) that help customers get the most out of Modjo on their own.
- Retention & Growth: Spot upsell opportunities, lead contract renewals, and maximize portfolio value.
- Strategic Collaboration: You will work in close collaboration with the Sales, Product, and Marketing teams to relay customer feedback and improve our offering.
- Support and Escalation: Although the model is "One to many", you will ensure good communication with the Support team for complex technical questions.
- AI Expertise: Position yourself as an AI ambassador, helping clients fully harness the power of Modjo’s intelligent solutions.
What we're looking for
- At least 2+ years of professional experience in Customer Success or Account Management within a B2B SaaS company, managing a large portfolio of 200+ client accounts.
Key Aptitudes:
- Autonomy and Organization: You know how to manage a large volume of clients, structure and prioritize your actions effectively.
- You are comfortable facilitating client webinars.
- Analytical Skills: You are able to turn usage data into concrete actions.
- Communication: You know how to write clear, engaging, and relevant messages.
- Proactivity: You are solution-oriented and constantly looking to improve processes.
- Full professional proficiency in English and native in French
- Technical Skills: Experience in SaaS, CRM tools, or Customer Success platforms, with a proven track record of exceeding targets.
Play a key role in driving adoption of cutting-edge AI technology that’s redefining customer success. Work with a passionate, ambitious, and impact-driven team.
Be part of a fast-scaling company where your ideas and results truly matter.
👉 If you want to combine customer strategy, growth, and AI innovation, Modjo is where your career can take off.
Hiring process
- HR Interview (30’) - Talent Acquisition Manager
- Manager Interview (45’) - Head of AM
- Case study (1h25) - Head of AM & VP Sales
- Culture Fit Interview + Team Fit - Modjo team members
Reference Check
Top Skills
Crm Tools
Customer Success Platforms
SaaS
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The Company
What We Do
Modjo's mission is to revolutionize the way sales organizations work and become the leader in Conversation Intelligence in Europe. Modjo's platform helps companies improve business strategy and execution by detecting key information in all customer/prospect interactions.
This allows companies to gain insights into what is happening on the field, make the right decisions and achieve better results.
Modjo is trusted by +400 Europeans companies, among them Bouygues Telecom, Doctolib, WorkMotion, PayFit.
