Loss Recovery Representative

Location(s): Greater Toronto Area
Job Schedule: Full-time, Hybrid.
Degree Level: Bachelor - preferred
Visa Sponsorship: Not Available
Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation.
At Nissan, we’re not just building cars, we’re revolutionizing mobility. We’re a global leader with a heritage of innovation, and we’re searching for talented individuals like you to join us on this exciting journey. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our diverse range of program areas and career paths offer exciting opportunities for adventurers like you to embark on a thrilling professional journey.  
Learn more about Nissan’s future here: https://www.youtube.com/watch?v=EDJ3GVA1QRw

We are currently looking for a Total Loss representative to join our team in Mississauga, ON (Hybrid).

The Total Loss Representative will be responsible for managing total loss claims from opening to closing, ensuring timely resolution while minimizing financial exposure for the company. This role requires strong negotiation skills, attention to detail, and the ability to work collaboratively with insurance adjusters, legal partners, and external vendors. The successful candidate will also support related activities such as GAP claim generation, warranty cancellations, and customer communication throughout the process.

This position plays a key role in protecting company assets and ensuring a smooth and professional experience for our customers during a stressful event.
 

A Day in the Life:   
 

•  Manage total loss claims from initial notification to final settlement, ensuring all steps follow internal policies and regulatory requirements.
•  Negotiate with insurance adjusters to minimize company losses and secure the best possible settlement outcome through effective claim negotiation.
• Generate GAP claims when applicable and ensure all supporting documentation is accurate and submitted promptly.
•  Collaborate with Legal to notarize documents and support any legal requirements tied to the total loss process.
• Coordinate with vendors regarding warranty cancellations and ensure refunds or credits are processed correctly.
• Communicate with customers, insurance adjusters, and internal teams via email and phone to provide updates, request documents, and resolve inquiries.
• Review account activity to ensure accuracy, including payments made after the date of loss and any adjustments required.
• Maintain detailed documentation in all systems to ensure compliance and audit readiness.
• Support departmental goals by contributing to continuous improvement initiatives and maintaining service quality standards.
• • Perform other duties as required to support the Total Loss operations team.
  Who We’re Looking for:      

• Excellent English communication skills, both verbal and written
• University degree is preferred.
• Experience working in insurance, sales, or collection
• Strong negotiation skills
• Proficiency in Word/Excel/Outlook, and good comfort level adapting to new computer systems is required.
• Able to multi-task, good analytical skills and have an eye for detail and accuracy.
• Must be Eligible to work in Canada, as NCI does not provide any sponsorships.

What You’ll Look Forward to as a Total Loss Representative at Nissan Canada:

• Career Growth: Gain access to immense career path options to grow at Nissan with international & domestic career growth opportunities + cross-departmental career opportunities available on a regular basis.
• Be where you need to be: Feel empowered at work with our "Be where you need to be" approach to work based on your role. This offers a realistic, modern approach to work based on the expectation for the position.
• Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).

The Nissan Way sets our company's way of doing things, with the values underpinning how we can work together to achieve success.  Explore more here: https://www.nissan-global.com/EN/COMPANY/LIFE_AT_NISSAN/

Nissan Canada, Inc. is proud to be recognized as a Great Place to Work for the sixth year in a row. This certification was made possible thanks to our employees who share a continued focus on building, sustaining, and being a part of a high-performing workplace culture. Join our winning team today.

All of us at Nissan – regardless of functional area or expertise – share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire. **Visa sponsorship for this position is not available at this time. **

All employment is contingent upon successful completion of background screenings in accordance with Nissan policies and as permitted by applicable statutes and regulations.

It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team.  When everyone belongs, the power of NISSAN is undeniable.  Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.  We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Salary Range:

This compensation range represents the minimum to midpoint base salary rates at Nissan for jobs assigned to this particular grade level. Please note that an employee’s base salary may occasionally be set above the midpoint of the salary band for this grade level, in recognition of the employee’s unique skills, work experience, education, work location, or market conditions. Compensation decisions also consider internal equity and comparisons with the base salary rates of other employees with similar backgrounds working in comparable roles. Note: Bonus, benefits, and other forms of variable compensation are not included in the base-salary range shown above.