Loss Mitigation Specialist

LOSS MITIGATION SPECIALIST-KANSAS CITY HYBRID

This position will be responsible for loss mitigation functions on consumer loan accounts up to 120 days delinquent while conforming to lending policy, and debt collection regulations. 

How you will spend your time:

• Provide oversight of assigned accounts and execute independent judgment in negotiation of repayment options, determining additional servicing steps needed, and ensure operational standards are maintained to minimize delinquency and potential losses

• Service inbound/outbound delinquent customer calls to negotiate arrangements

• Utilize search and locate strategies to generate contact and locate assets

• Address moderately complex loan servicing needs and serve and an escalation point for other operational areas in the resolution of client/account issues

• Coordinate and directs activities between branch associates, private wealth officers, customer service, and loans administration

• Identify problem loans and makes recommendations to Management for Charge Off, Litigation, Repossession, and Foreclosure to Management

• Fulfillment of HELOC payoff requests, processing line suspensions, and terminations

• Work directly with title companies, customers, personal bankers, private wealth officers, and loans administration to ensure accuracy and timely execution of needed processing

• Execution and retention of all required documentation supporting the process;

• Processing insurance claims on auto and real estate loss loan accounts

• Evaluate loss estimates, gather all required supporting documentation, coordinate invoices and funds disbursement with customer, vendors, and loan administration

We're excited to talk to you if you have:

• High School Diploma or equivalent and 3+ years consumer debt collection or comparable experience

• Strong verbal and written communication skills

• Understanding of consumer debt collection laws

• Ability to evaluate customer data (credit bureaus, income ratios, etc.)

• Knowledge of all structured Consumer loan products including HELOC, HELOAN, Auto, unsecured, mortgage, and other lines of credit

• Strong analytical and problem-solving skills with the ability to prioritize multiple tasks; Knowledge of consumer related debt collection regulations (i.e., FDCPA, FCRA, Reg B)

• Ability to evaluate customer data (credit bureaus, income ratios, etc.)

• Knowledge of bankruptcy, foreclosure, and repossession servicing requirements

• Advanced knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, etc)

Compensation Range:

The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?
You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to [email protected] to let us know the nature of your request.

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