Loss Mitigation Specialist

The Loss Mitigation Specialist is a hybrid role of Collections and Loss Mitigation aimed at providing an intermediate step between these two roles. This role will continue to support the Collections area while incrementally learning the investor and regulatory rules that Loss Mitigation must adhere to as well as the hierarchy of foreclosure prevention options offered by the various investors as well as the eligibility requirements needed to qualify for these programs.

At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to;

Collector activity - phone calls and communication to borrowers to:

• Provide updates on accounts

• Arrange for payments and payment plans

• Provide information and guidance regarding affordable options for retaining their homes

• Collect information and correctly input borrower data

• Communicate non home retention, disposition benefits to borrowers

• Follow up with borrowers on any deficient requirements

Loss Mitigation -

• Issue letters and disclosures in compliance with investor guidelines

• Review applications to determine eligibility under investor guidelines

• Review and authorize closing documents according to guidelines for short sales

• Coordinate with company attorney to execute all documents for Deed-in-Lieu of Foreclosure

• Communicate with borrower’s realtors and give guidance for short sale process

• Communicate with borrowers the requirements for complete assistance application

• Underwrite complete application information to determine appropriate workout options

• Send all communication according to timelines established by guidelines

• Review income and credit report to determine eligibility as established by guidelines

• Monitor OCC bulletins, Fannie Mae, Freddie and all other investor guidelines for compliance within the department

EDUCATION AND/OR EXPERIENCE

• Bachelor’s Degree in business related field or equivalent work experience.

• Familiarity with Microsoft Office, Outlook, Excel, etc.

• Strong interpersonal, written and verbal communication skills.

• Ability to work in a fast-paced environment.

• Effective problem solver and troubleshooter.

• Advanced knowledge of Foreclosure, Bankruptcy, Property Preservstion and associated policies and procedures

• Knowledge of Title and preparing Loan Modification documents

SKILLS

• Data Entry Accuracy.

Access, input, retrieve and interpret information using applicable computer systems (including but not limited to: Microsoft Office, Outlook, Excel, Lotus, etc.).

• Above average customer service skills.

• Organization Skills

• Problem Solving/Critical Thinking

• Analytical Skills • Ability to apply basic mathematical concepts such as adding, subtracting, multiplying and dividing.

• Ability to utilize company equipment in the assigned areas (including but not limited to telephone, copiers, fax machines, computers, internet, etc.).

• Very strong communication skills. Understand and respond appropriately to basic and complex inquiries.

• Read, write and communicate using English language sufficient to perform job functions.

This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.