Loss Mitigation Operations Supervisor

***No agencies or 3rd party Recruiters please. Thank you! ***

Who we are:

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

The Loss Mitigation Operations Supervisor will be responsible for the day-to-day activities of the loss mitigation document intake, underwriting, closing, and post-closing processes. The individual in this role will manage a team of operations employees and assist with the oversight of offshore operations.  

• Location: Onsite daily in either Houston, TX or Englewood, CO
• Salary: $70,000 - $80,000

Key Responsibilities:

• Manage the completion of daily loss mitigation responsibilities using a loss mitigation pipeline report.
• Ensure compliance with all RESPA regulations including, but not limited to, timely application acknowledgments and timely underwriting decisions.
• Monitor and manage to Internal and Client SLAs.
• Analyze daily reports to identify potential process gaps or bottlenecks and propose process enhancements or improvements.
• Oversee the loss mitigation quality control process to produce actionable feedback and improve individual performance.
• Conduct regular 1-on-1s with direct reports.
• Stay up to date on investor, client, and product changes and effectively communicate with and train team members.
• Assist with departmental audits and requests from internal and external sources.

What you’ll need to be successful:

• High School Diploma/GED or equivalent work experience
• Minimum 6 years of experience in Loss Mitigation underwriting and operations.
• Minimum of 2 years of supervisor experience.
• Experience with Black Knight Director 7 (MSP) and Loss Mitigation Solution (LMS) desired.
• Knowledge of Fannie Mae, Freddie Mac, and Ginnie Mae permanent loss mitigation document requirements.
• Understanding of Mortgage Electronic Registration System (MERS) document requirements.
• Experience working in Fannie Mae – SMDU, Freddie Mac – Resolve, VA – VALERI, and USDA – USDALinc systems preferred.
• Minimum 5 years of experience using Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Strong organizational skills and attention to detail.
• Experience in Quality Control systems preferred.
• High level of Integrity/confidentiality while handling secure information in addition to having the ability to work through stressful situations professionally and handle frequent changes.

What we offer: 

Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, , Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance based bonus based on position and department. 

What to do next: 

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.