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The Role
Serve as primary client liaison in Darya Ganj, building and maintaining relationships, resolving inquiries, documenting CRM interactions, coordinating with internal teams, and supporting customer retention and service-improvement initiatives.
Summary Generated by Built In
Role: Customer relationship executive
Location: Darya Ganj,Delhi
Experience: Minimum 2 years experience
Prefer local candidates
Only females preferred
Summary:
We are seeking a dedicated Customer Relationship Executive to strengthen our client engagement and service delivery in the Darya Ganj, Delhi area. This role is vital in building and maintaining strong, long-term relationships with clients, ensuring their satisfaction, and driving retention through proactive communication and personalized support. The ideal candidate will serve as a trusted point of contact, representing our brand with professionalism and empathy while contributing to the overall success of our customer service operations.
Responsibilities:
- Build and maintain strong, positive relationships with clients through regular communication and follow-ups.
- Address customer inquiries, concerns, and feedback promptly and effectively.
- Serve as the primary liaison between clients and internal teams to ensure seamless service delivery.
- Monitor client accounts and proactively identify opportunities for improved engagement and satisfaction.
- Document and track client interactions, feedback, and service requests in the CRM system.
- Collaborate with cross-functional teams to resolve issues and implement solutions.
- Contribute to customer retention strategies and participate in service improvement initiatives.
Requirements
Requirements:
- Minimum of 2 years of proven experience in customer service, client relations, or a related field.
- Strong interpersonal and communication skills with a customer-first mindset.
- Proficiency in using CRM tools and basic office software (e.g., Microsoft Office).
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Local candidate from Darya Ganj, Delhi, preferred.
- Only Female candidates are strongly encouraged to apply.
Interested candidates kindly send your resume to [email protected]
Benefits
Salary -15-25k pm
Skills Required
- Minimum 2 years proven experience in customer service, client relations, or related field.
- Strong interpersonal and communication skills with a customer-first mindset.
- Proficiency in using CRM tools and basic office software (e.g., Microsoft Office).
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Local candidate from Darya Ganj, Delhi.
- Female candidates strongly encouraged to apply.
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The Company
What We Do
EducoHire provides comprehensive recruitment and staffing solutions, primarily focused on the education sector, connecting institutions with talent and offering training resources.
