Lonsec Research & Ratings - Operations Manager

We’re seeking a strategic and collaborative Operations Manager in Melbourne to optimise our processes and support the effective delivery of our products and services.

About Lonsec

Lonsec is one of Australia’s leading investment research and insights providers, trusted by financial advisers, fund managers, and superannuation funds for our deep expertise, forward-thinking analysis, and powerful portfolio tools. Our mission is to drive smarter investment decisions and support the growth of the financial industry through cutting-edge research and actionable insights.

About The Role:

The Operations Manager leads Lonsec’s Operations team and drives the optimisation of processes that support the delivery of our products and services. Working closely with teams across Research, Ratings, Sales, Legal and Data, this role coordinates a virtual operations network to streamline workflows, reduce risk, and improve business efficiency. Responsibilities span all core operational activities, including contract processing, pipeline coordination, renewals support, and report production.

Responsibilities:

• Lead and mentor the Operations team, supporting Research and Ratings while driving a culture of continuous improvement.
• Oversee delivery schedules and collaborate with sector leads to ensure research outputs and contractual timelines are met.
• Manage client contracting processes with Legal and Sales, and drive reporting and process optimisation.
• Address data quality and system compliance issues in partnership with Data, Technology and Research teams, while owning key applications and related business processes.
• Support product development and client engagement, provide operational insights, deliver management reporting, and help meet compliance obligations.

About You:

• Tertiary (preferably post-graduate) qualifications in Business, Data, Computer Science, Information Technology or related discipline or equivalent comparable work experience
  
• Demonstrated experience leading high‑performing Operations teams within fast‑paced and ideally regulated or financial‑services environments.
• A track record of designing and delivering operational solutions and programs of work that align with business strategy and support organisational objectives.
• Strong capability in building effective relationships and collaborating with internal teams, external suppliers, and clients to maximise business value.
• Proven leadership strengths, fostering high performance, collaborative team culture, and client‑focused ways of working. 
• Well‑developed time‑management, communication, and stakeholder‑engagement skills, enabling coordination of complex responsibilities and successful delivery of operational processes.
• Strong commercial acumen paired with pragmatic problem‑solving abilities to analyse operational issues and implement effective resolutions

What we offer

• Ongoing flexible working arrangements
• Family friendly work-life balance
• Paid parental leave
• Volunteer and Study leave
• Genuinely open and supportive culture with an approachable executive team
• Ongoing training and professional development
• Wellness program (including an annual wellness reimbursement for all staff to put towards health and wellness-related activities)

Lonsec is an equal opportunity employer and are committed to creating an inclusive environment for all employees. We encourage applications from people belonging to groups underrepresented in Financial Services.

Working rights - You must hold current permanent and full-time working rights in Australia eg. Citizen or Permanent Resident